QA Specialist – LiveOps | Betty CA

About this role

<div><strong>About Us:</strong><br>Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.<br><br><strong>Betty Canada</strong> is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.<br><br>Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.<br><br><strong>Our Values:</strong></div> <ul> <li><strong>We are honest </strong>- we value honesty in all aspects.</li> <li><strong>Bring the Olives</strong> - we offer premium customer experience.</li> <li><strong>Think Big </strong>- we believe in always striving for more.</li> </ul> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Review and validate CRM campaign configurations, including bonuses, free spins, cashbacks, and loyalty rewards, ensuring accuracy and adherence to promotional guidelines.</li> <li>Conduct end-to-end testing of promotional mechanics, segmentation rules, and automated workflows to confirm seamless execution.</li> <li>Perform testing on CRM-related campaigns before deployment.</li> <li>Identify, document, and report any discrepancies, bugs, or issues, collaborating with CRM and development teams to resolve them efficiently.</li> <li>Verify that all promotional content, terms & conditions, and customer-facing materials are accurate and compliant with regulatory requirements.</li> <li>Test player journeys and communication channels (email, SMS, push notifications, etc.) to ensure correct targeting, delivery, and personalization.</li> <li>Maintain comprehensive test cases, QA checklists, and documentation for future reference and continuous improvement.</li> <li>Work closely with stakeholders to refine campaign execution processes and enhance overall quality assurance frameworks.</li> <li>Ensure compliance with responsible gaming policies and jurisdictional regulations.</li> <li>Monitor live campaigns post-launch to detect any issues and provide feedback for improvements.</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>Experience: 1+ years in a QA role, preferably in iGaming, online casinos, or digital marketing is a plus.</li> <li>Technical Skills: Familiarity with CRM tools, campaign management platforms, and test automation tools is a plus.</li> <li>Attention to Detail: Ability to meticulously test and validate complex promotional setups.</li> <li>Problem-Solving: Strong analytical skills to detect, troubleshoot, and resolve issues effectively.</li> <li>Collaboration: Excellent communication and teamwork skills to work cross-functionally.</li> <li>Regulatory Awareness: Understanding of iGaming compliance, responsible gaming, and data privacy regulations.</li> <li>Adaptability: Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.</li> </ul> <p><strong>What we offer:               </strong></p> <ul> <li>Competitive salary</li> <li>Premium Health insurance</li> <li>Career and skills development opportunities</li> <li>Fun and collaborative team environment</li> <li>New modern office space           </li> </ul>