Psychosocial Director, Hospice

About this role

This role is remote with travel.

POSITION SUMMARY:

The Psychosocial Director provides leadership, consultation, and operational oversight to ensure the delivery, quality, and consistency of hospice psychosocial services across multiple sites. In partnership with the Division Director of Psychosocial, this role supports local psychosocial teams by promoting high‑quality patient and family care, advancing practice standards, strengthening staff development, and ensuring regulatory compliance throughout the hospice division.

MINIMUM QUALIFICATIONS:

• Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.

• Master’s degree in Social Work (MSW) from an accredited program required. Master’s degrees in Divinity (M.Div) or Music Therapy may be considered with Division Director approval if:

• Prior leadership experience in a comparable psychosocial or spiritual care role OR

• Demonstrated capacity to fulfill psychosocial director responsibilities based on demonstrated performance within BAYADA.

• Meets and maintains all applicable state licensure or certification requirements for their discipline (e.g., LCSW, MT-BC, chaplaincy certification).

• Minimum three (3) years of people management experience in social work, music therapy, or pastoral care within hospice or palliative care. Program development experience preferred.

• Minimum three (3) years of leadership experience in healthcare; hospice leadership strongly preferred.

• Demonstrated excellence in interpersonal, written, and verbal communication.

• Demonstrated skills in conflict resolution, family systems communication, and crisis intervention.

• Demonstrated proficiency with electronic health record systems and documentation best practices.

• Ability to work independently, prioritize responsibilities, and exercise sound clinical and administrative judgment.

• Achieves a passing score on all required competency assessments relevant to the populations and services supervised.

• Successful completion of criminal background screening and federal/state exclusion checks.

PREFERRED QUALIFICATIONS:

• Demonstrate working knowledge of the CMS Hospice Conditions of Participation, particularly those related to psychosocial, spiritual, and bereavement services.

• Experience supervising psychosocial disciplines within an interdisciplinary group (IDG), including chaplains, bereavement staff, and volunteers is strongly preferred.

• Experience developing, implementing, or managing a hospice bereavement program, including familiarity with risk assessments, follow-up protocols, and community support resources.

• Formal training or certification in trauma-informed care preferred.

PRIMARY RESPONSIBILITES:

• Demonstrate and communicate the core values of BAYADA Hospice and The BAYADA Way.

• Ensure compliance with Medicare Conditions of Participation (CoPs), state regulations, accreditation standards, and organizational policies related to psychosocial care.

• Provide leadership, consultation, and operational oversight to ensure consistent, high-quality psychosocial, bereavement, and volunteer services including:

• Directly manage Bereavement and/or Volunteer Coordinators.

• Support implementation and advancement of psychosocial services across multiple hospice locations in partnership with the Division Director.

• Partner with regional, market, and site leadership to promote consistent, high‑quality psychosocial care for patients, families, and caregivers.

• Assist in promoting compliance with CoPs, state regulations, accreditation standards, and organizational policies related to psychosocial care.

• Oversee the hospice bereavement program to ensure compliance with CoPs, timely risk assessments, and appropriate follow‑up services.

• Support IDG effectiveness by promoting psychosocial integration in care planning, case review, and interdisciplinary communication.

• Travel to hospice offices and service areas as needed to support program initiatives, team development, operational needs, and leadership partnership.

• Develop and facilitate education, training, and resources to strengthen psychosocial practice, communication, caregiver support, and end-of-life care.

• Participate in the Infection Control Program by identifying and reporting infections and risks.

• Participate in the manager on‑call rotation.

• Provide support to site leadership on complex psychosocial cases, care coordination challenges, patient/family escalations, and interdisciplinary collaboration.

• Act as a client advocate by communicating and collaborating with team members regarding client status, care plans, and expected outcomes.

• Ensure regulatory compliance, performance monitoring, and efficient psychosocial workflows including:

• Assist with developing, implementing, and refining psychosocial workflows, standards, tools, and best practices across the hospice division.

• Ensure documentation progresses efficiently from…