Project Operations (Project Ops)

About this role

Key Responsibilities
1. Project Requirement Review

• Review and understand all project requirements outlined in the job sheet.

• Identify project scope, deliverables, dependencies, and special requirements.

• Clarify any missing or unclear information with relevant stakeholders.
2. Pre-Deployment Client Coordination

• Conduct pre-deployment calls with clients to verify project readiness.

• Confirm deployment timelines, operational requirements, and business processes.

• Ensure clients are aware of the deployment plan and required preparations.
3. Information Gathering & Validation

• Collect all necessary business information, documents, and setup requirements from clients.

• Verify the accuracy and completeness of information provided.

• Ensure all project prerequisites are fulfilled before deployment.
4. Cross-Functional Coordination

• Coordinate with the Technical Team and Payment Team regarding hardware, software, and payment device requirements.

• Track dependencies and follow up on outstanding tasks to ensure deployment readiness.

• Escalate risks or blockers that may impact project timelines.
5. System Configuration & Backend Setup

• Create and configure client backend systems according to project requirements.

• Set up required modules and configurations, including:

• QR tenant creation

• Menu creation and configuration

• User account setup

• Device assignment and configuration

• Other system setup requirements

• Perform internal validation to ensure configurations are deployment-ready.
6. Deployment Readiness & Go-Live Support

• Conduct final deployment readiness checks with both the assigned Trainer and Client.

• Confirm all setup requirements have been completed prior to deployment.

• Ensure smooth handover to the Trainer for onsite or remote deployment activities.
7. Post-Deployment Support & Stabilization

• Provide operational support during the one-week stabilization period following deployment

• Monitor project progress and assist in resolving outstanding issues.

• Coordinate with internal teams to rectify deployment-related issues promptly.

• Act as the primary point of contact in client group chats when the assigned Trainer is unavailable during office hours

• Ensure all identified issues are tracked, communicated, and resolved within agreed timelines.
Key Success Metrics

• Deployment readiness achieved before scheduled go-live.

• Accuracy and completeness of backend setup.

• Timely resolution of post-deployment issues.

• Effective coordination across internal teams.

• Positive client deployment experience and satisfaction.