Project Manager

About this role

Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams. We work on cutting-edge projects across different industries, always with a people-first and flexible mindset.
We’re looking for a Project Manager to help keep day-to-day operations running smoothly while acting as a reliable point of contact for customers, vendors, and internal teams. You’ll facilitate daily stand-ups, translate business needs into well-defined Jira/Linear tickets, coordinate follow-ups with suppliers, and ensure customers receive clear and timely updates throughout the project lifecycle.

Responsabilities:
Run Daily stand-ups

• Prepare meeting agendas and ensure action items, decisions, and owners are documented.

• Follow up on outstanding tasks and help remove blockers.

• Keep the team aligned on priorities and progress.
Manage Jira/Linear tickets

• Create and refine tickets with clear descriptions, acceptance criteria, and dependencies.

• Prioritize and assign work in collaboration with Engineering and Product teams.

• Ensure tickets remain accurate, up to date, and properly tracked through completion.
Customer communication

• Provide regular updates on project progress, timelines, and potential risks.

• Gather customer feedback and translate it into actionable work items.

• Support incident communications with clear and professional messaging.
Vendor and supplier coordination

• Follow up on deliverables, timelines, and service commitments.

• Schedule meetings, document decisions, and track next steps.

• Escalate issues when necessary to ensure timely resolution.
Cross-functional collaboration

• Work closely with Engineering, Product, and Support teams to coordinate activities and resolve blockers.

• Maintain project documentation and help ensure a shared source of truth across stakeholders.

• Identify and escalate project risks or dependencies when appropriate.
Success Metrics (KPIs)

• 90%+ of active tickets updated weekly in Jira/Linear.

• Customer communication cadence consistently maintained throughout active projects.

• Daily stand-ups held on schedule, with clear action items and ownership.

• Vendor deliverables tracked and escalated appropriately to support agreed timelines.

• Project documentation kept accurate and up to date.
Requirements

• 2+ years of experience in Project Management, Project Coordination, IT Operations, or Customer Success within a technology environment.

• Excellent written and verbal communication skills.

• Hands-on experience with Jira, Linear, or a similar project management tool.

• Strong organizational skills and attention to detail.

• Experience working with cross-functional teams, including Engineering, Product, and Customer Support.

• Ability to manage multiple priorities and proactively follow up on actions.

Nice to have

• Experience in a SaaS or Managed Services environment.

• Familiarity with incident management and post-mortem processes.

• Basic technical understanding of APIs, system integrations, and cloud-based environments.
Benefits

• Onsite: Tomar;

• Supportive and collaborative team environment;

• Opportunity to learn from experienced recruiters and grow within the company;

• Involvement in international projects and clients;

• 12‑month fixed-term contract.