Project Coordinator

About this role

OVERVIEW
The position of Project Coordinator is a key player at TransPerfect Translations. Project Coordinators execute all projects from start to finish and serve as a single point of contact/accountability for their successful completion. This is a unique opportunity in a financially stable and rapidly growing international communications services company.

DESCRIPTION:
Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executives/Client Services to modify/correct project instructions/parameters as needed

Coordinate with Account Executives/Client Services to educate/advise clients regarding the best way to accomplish their goals for individual projects

Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed

Use computer assisted translation tools whenever possible to maximize consistency and profitability

Use appropriate reference materials/glossaries as needed to maximize consistency and quality

Communicate any issues/problems/delays/additional information to Account Executives/Client Services on an immediate basis and work to troubleshoot any issues that arise

Effectively liaise with other departments that are essential parts of the project workflow (for instance, Quality Managers, Desktop Publishing, etc.) Perform a Final Eye quality check and issue a quality score for the Quality Manager prior to sending a job out

Return completed projects to Account Executives/Client Services/delivery platform on time or early

Bill projects completely and accurately within 24 hours of project completion, complying with all appropriate regulations and processes

Establish and maintain working relationships with contract linguists located around the world

Consistently give both positive and negative feedback

File compliance reports as needed for substandard work performed and work with Quality Assurance to impose appropriate financial sanctions in those cases

Investigate/resolve client complaints, problem solve and work with Quality Assurance/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated

Work to understand and be knowledgeable about the dedicated clients as well as vertical, including current events, business trends and industry leaders

Make recommendations to the manager on ways to improve any processes, etc. as part of TransPerfect’s commitment to continual improvement

Provide assistance to others when able and as needed

Complete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisor

REQUIRED SKILLS, EXPERIENCE & QUALIFICATION:
Minimum Bachelor’s degree or its equivalent

Excellent communication skills (both written and verbal) in English

Ability to effectively multitask in order to simultaneously execute multiple projects

Exceptional problem solving/critical thinking skills

Ability to maintain professionalism in all situations, especially under tight deadlines

Ability to maintain professionalism, focus and result-orientation under pressure and tight deadlines