Program Senior Manager – State & Local Health

About this role

Type of Requisition:
RegularClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
NonePublic Trust/Other Required:
OtherJob Family:
Program Delivery and ExecutionJob Qualifications:
Skills:
People Management, Program Administration, State MedicaidCertifications:
NoneExperience:
5 + years of related experienceUS Citizenship Required:
NoJob Description:
General Dynamics Information Technology (GDIT) isseekinga passionate, highly skilled, andself-motivatedProgram Senior Manager to support our State Health customers and help deliver comprehensive public health and technology solutions. Our GDIT State & Local LLC team provides innovative health technology, MMIS, data analytics, and business operations capabilities to state government clients.

As a Program Senior Manager, you will support and manage programs designed to meet each state’s specific needs andobjectives. This role oversees complex IT contracts and technology service offerings, ranging from multitower operations to specialized system solutions. We are looking for a customer focused, collaborative leader who is committed to delivering excellence and driving impact for our clients and the broader State and Local Health sector.

You will support program operations, lead a large team,maintainstrong customer relationships, and partner closely withinternal resourcesand partners to ensure program execution aligns with mission, operational priorities, and business strategy.

HOW YOU WILL MAKE AN IMPACT

Collaborate
• Support change control activities across the program.
• Partner with internal and external stakeholders, vendors, and subcontractors to advance strategic, operational, and performance improvementobjectives.
• Coordinatecross-functionalactivities across DDI, Certification, and O&M/Configuration phases to ensure unified execution.
• Foster collaboration with State partners and CMS tomaintainalignment with regulatory expectations and certification requirements.

Connect
• Bridge business and technical needs, ensuring clear communication andcustomer focusedexecution.
• Translate complex program, technical, and policy requirements into actionable guidance for teams and stakeholders.
•Maintainalignment between stakeholder priorities and program delivery through active engagement and continuous feedback loops.

Communicate
• Manage communicationregardingsystem design, development, and program activities for clients.
•Maintaineffective communication channels across the program.
• Ensuretimelyandaccuratecommunication of status, risks, decisions, and program impacts to leadership, the State, CMS, and partner organizations.
• Prepare and deliver clear, concise documentation supporting regulatory, certification, and contract obligations.

Develop
• Encourage team skill growth, mentoring staff, and supporting development within the program.
• Promoteknowledge sharingacross teams to improve efficiency and reduce delivery risk.
• Support development of best practices and program standards that strengthen quality and consistency across phases.

Direct
• Support contract administration activities, ensuring quality of performance and compliance at every stage.
• Manage program phases from initiation through completion within established scope and on time.
• Oversee adherence to contractual deliverables, milestones, and reporting requirements, including CMS, State, and federal guidelines.
• Ensure proactive issue escalation, decision tracking, and resolution management across the program.

Evaluate
• Ensure system design and development activitiescomply withregulations and process guidelines.
•Monitorperformance metrics, deliverable quality, and compliance with certification requirements.
•Validatealignment of design, functionality, and outcomes with RFP commitments and Conditions for Enhanced Funding.

Implement
• Support processes for estimating design and development efforts.
• Helpestablishmilestones, monitor progress,identifyprogram issues, andassistin solving challenges such as resource allocation or requirements changes.
• Drive execution of CMS certification processes and ensuretimelycompletion of required artifacts, evidence, and outcomes.
•Facilitateoperational readiness and transition activities across releases and program phases.

Improve

• Recommend improvements to enhance performance for new and existing client programs.
•Identifyprocess inefficiencies and propose solutions grounded in industry standards and compliance expectations.
• Support continuous improvement activities tied to program risk reduction, quality assurance, and streamlined certification workflows.

Lead
• Serve as a primary point of contact for program activities.
• Support program reviews related to schedule, cost, and technical performance.
• Provide direction and clarity forcross-functionalteams, ensuring alignment to program governance and strategic goals.
• Lead interactions with CMS, the State, vendors, and subcontractors to ensure consistent delivery and accountability.

Negotiate
•Participatein contract discussions and modifications.
• Contribute to proposals, business plans, statements of work, budgets, and negotiation of contract terms.
• Support development of contract artifacts that reflect updated RFP requirements, certification expectations, and operational needs.
• Engage with partners toestablishclear agreements on deliverables, schedules, and performance metrics.

WHAT YOU’LL NEED TO SUCCEED

Required Qualifications

• Bachelor’s degree in a related field, or a combination of education and fouradditionalyears of directly relevant experience.
• Minimum of five (5) years of program management experienceofcomplex ITand/or Operationscontracts within Medicaid or the healthcare industry.
• Minimum of five (5) years’ experience managing staff

Preferred Qualifications

• Minimum of three (3) years’ experience in provider operations and/orclaimsprocessing support (preferred,butnotrequired).
• Minimum of five (5) years in…