Program Operations Coordinator

About this role

Hi, we're TechnologyAdvice.

Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the world's leading technology brands. Our work spans 30+ media brands and 50+ newsletters, supported by a global team across the United States, United Kingdom, Singapore, Australia, and the Philippines.

We're a remote-first company that values curiosity, collaboration, and growth. We invest in our people, embrace AI and new technologies to improve how we work, and create opportunities for team members to build meaningful careers. Many of our leaders have grown from within, including our CEO, who started here as an intern.

We believe great work happens when people feel connected. Through company all-hands, team events, Slack communities, learning sessions, and in-person gatherings, we create intentional opportunities for our global team to collaborate, build relationships, and celebrate successes together.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity
TechnologyAdvice is seeking a detail-oriented and proactive Program Operations Coordinator to join our Operations Team. This role supports the execution, coordination, and improvement of client lead generation programs across multiple channels.
The Program Operations Coordinator will work with internal teams, external partners, and our direct sales team to manage program timelines, monitor performance, support RFP quote requests, identify risks, and keep work moving. This role requires clear communication, strong organization, sound judgment, and close attention to detail when managing program requirements, quote inputs, reporting data, billing details, and delivery expectations.
As a modern B2B media and publishing organization, TechnologyAdvice helps business technology buyers find the information, insights, and vendor solutions they need to make confident decisions. This role is a good fit for someone who enjoys bringing structure to detailed work, improving repeatable processes, and helping teams deliver strong outcomes for clients and partners.
Employment Level: Mid Level
Employment Type: Full Time
Location: Philippines
Working Hours: 9:00 pm to 6:00 am PHT (APR-OCT) or 10:00 pm to 7:00 am PHT (NOV-MAR)
What you'll do
Program Management & Oversight

• Launch and manage client lead generation programs, ensuring accurate setup, configuration, and timely execution

• Monitor pacing and performance to help ensure program goals, timelines, and deliverables are met

• Track operating costs and margins, providing periodic updates to leadership

• Support quality control by reviewing lead delivery, asset readiness, targeting requirements, and program details

• Coordinate fulfillment of special campaign requirements, including advanced targeting, custom delivery needs, and other client-specific requirements

• Maintain documentation around program requirements, handoffs, workflows, and recurring processes

RFP & Sales Support

• Support the direct sales team by reviewing RFP requests and preparing accurate quote inputs based on program requirements, targeting needs, available inventory, and operational feasibility

• Partner with Sales, Client Success, Operations, and other internal teams to clarify requirements and identify potential delivery risks before quotes are finalized

• Help ensure RFP responses and quote recommendations reflect realistic execution assumptions, pricing inputs, and fulfillment expectations

• Maintain organized records of quote assumptions, requirements, approvals, and handoff details

• Flag gaps or risks in RFP requests that may affect delivery timelines, targeting feasibility, or program execution

• Help improve the RFP quoting process through clearer templates, intake requirements, documentation, and communication

Performance & Reporting

• Prepare daily and weekly reports on key program metrics, highlighting trends, risks, and areas for improvement

• Aggregate, reconcile, and report monthly billing data for active external relationships

• Collaborate with Finance and other stakeholders to support accurate and timely invoicing

• Use performance and financial data to identify opportunities to improve efficiency, profitability, and delivery quality

• Help maintain reporting processes that reduce manual work and provide clearer visibility into program performance

Stakeholder Communication & Coordination

• Serve as a primary point of contact for internal teams and external partners on assigned programs

• Provide timely updates, recommendations, and risk alerts to stakeholders

• Communicate clearly across teams by translating program details into actionable updates

• Document decisions, clarify ownership, and follow up on open items

• Help reduce ambiguity by keeping stakeholders aligned on requirements, timelines, and next steps

Onboarding & Relationship Management

• Support onboarding for new external relationships, ensuring a smooth transition into active programs

• Coordinate kickoff communications, set expectations, and confirm required documentation and access are in place

• Build and maintain strong working relationships with program stakeholders

• Identify and address potential issues early to avoid disruptions

• Help improve onboarding documentation, templates, and repeatable workflows

Continuous Improvement & Process Support

• Evaluate execution workflows, tools, and documentation to identify gaps and opportunities for improvement

• Recommend practical improvements that support scalability, delivery quality, and margin growth

• Support process improvement efforts by documenting workflows, identifying recurring issues, and recommending updates to templates, handoffs, and team processes

• Help improve how the Operations team works by reducing manual effort, improving visibility, and creating more consistent…