Program Manager (OHL Growth Excellence: Price Charter)

About this role

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

About ANI

ANI is a cross‑functional team under the OHLM Excellence organization, focused on building scalable, automated business mechanisms that improve how Coupang operates at scale. ANI partners with Business, Pricing, Finance, Product, and Tech to replace manual decision‑making with data‑driven, repeatable processes that enable faster execution and sustainable growth.

Role Overview

We are hiring a Program Manager for the Pricing Charter to design and deliver customer‑centric, data‑driven pricing programs. This role owns the translation of pricing opportunities into structured, automated programs and drives cross‑functional execution to deliver measurable business impact at scale.

Key Responsibilities

• Think customer‑backward to design pricing programs that improve price trust, competitiveness, and customer experience while balancing margin outcomes.

• Deep dive into pricing performance, competitive signals, and execution data to identify root causes and high‑impact opportunities.

• Translate insights into clear, executable pricing programs with defined problem statements, roadmaps, milestones, and success metrics.

• Build scalable pricing mechanisms through standardization, automation, and governance, in partnership with Product and Tech.

• Take end‑to‑end ownership of programs, driving cross‑functional alignment across Pricing, Retail, Finance, Product, and Tech.

• Establish operating cadences and KPIs to ensure consistent execution and continuous improvement.

• Communicate progress, risks, and outcomes clearly to senior leadership.

Basic Qualifications

• 8+ years of experience in program management, business operations, strategy, pricing operations, or consulting.

• Proven ability to lead complex, cross‑functional initiatives in fast‑paced environments.

• Strong analytical, problem‑solving, and structured execution skills.

• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience in e‑commerce, retail, marketplaces, or pricing‑intensive businesses.

• Exposure to pricing strategy, pricing automation, or margin optimization programs.

• Experience working closely with product and engineering teams on data‑driven initiatives.

Recruitment Process and Others

Recruitment Process