Program Manager, National Capital Region Chapter

About this role

Job Title: Program Manager, National Capital Region Chapter

Department: Chapter Impact

Location: National Capital Region(remote/virtual office)*

Reports to: Program Director, National Capital Region Chapter (Dotted line reporting to Senior Director, Chapter Relations)

Direct Reports: No

Classification: Exempt

Position type: Full-Time Employee

Pay Band: $56,000 - $71,000

Blue Star Families

Blue Star Families is a growing non-profit (Military Service Organization (MSO)) with a history of delivering innovative solutions. We're the team that senior DoD leaders seek out when they want ground truth on issues facing our military families. Our team members are motivated individuals that help each other do remarkable things for military families to bridge the civilian-military divide every day. We deliver first-class solutions that transform the military experience for military family members. We operate in an agile arena where great minds come together to make life better for military members and their families. We focus on data-driven insights while understanding the value of spirited storytelling. And we do all this in a highly flexible, virtual environment with great benefits! Our diverse and inclusive environment fosters a sense of belonging among our team resulting in innovative and creative decision-making. Are you ready to make a difference for the families of those who serve our great nation? We are the ideal match for the innovator, the out-of-the-box, strategic thinker who understands the value of social impact.

General Description

The Program Manager (PM) provides operational support for the NCR Chapter, ensuring consistent, high-quality execution of programs, events, and member experiences. The NCR Chapter is a flagship market and national headquarters where national priorities and local execution intersect. With 200+ annual experiences, 21,000+ members, and complex partnerships, dedicated operational capacity is required. This role enables Executive and Program leadership to focus on strategy and execution while the PM owns logistics, and high-level operational support.

This is a hands-on role responsible for event delivery, logistics, volunteer coordination, and administrative support, ensuring seamless execution and a strong member experience. Flexibility is required, including evenings and weekends based on chapter needs.

*The Program Manager must reside in the local community the Chapter serves, and perform additional programming in neighboring areas with high concentrations of military families.

Key Responsibilities

Program & Event Execution

• Support Program Director on execution of programs and events, ensuring consistency, quality, and follow-through

• Manage event logistics including timelines, materials, vendor coordination, and on-site execution

• Step in as needed to support or backfill for the Program Director or volunteers

Operations & Systems Support

• Manage logistics, scheduling, and administrative coordination to ensure smooth execution

• Utilize and maintain systems (e.g., Hivebrite, Salesforce) for tracking, reporting, and communication

• Conduct basic desk research and support…