Program Delivery Lead

About this role

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

As the Program Delivery Lead at Jellyfish, you are the delivery heartbeat of the relationship of our largest global client. Your mission is to bridge the gap between ideation and execution and drive delivery excellence and rigor. You will also partner closely with the Creative Collective and AI Studios teams to ensure our creative, social, production and AI generated output are world-class and delivered with precision.

This is a high-impact leadership role that demands a blend of creative empathy, delivery & operational rigor. You will navigate the complexity of a global agency, integrating our internal capabilities with the wider Brandtech Group ecosystem to drive efficiency, profitability, and innovation for the relationship.

The full salary range for this position is between $130,000-200,000 USD, annually, and final offer is dependent on experience. This is a hybrid position based out of our New York office. We are also considering candidates where our other offices are located (Portland, San Francisco, Los Angeles, Chicago, or Baltimore) but are prioritizing NYC.

Responsibilities

Delivery and Operational Excellence + Strategic Integration

- Process & Workflow: Architect and refine end-to-end creative workflows that ensure "Operational & Delivery Excellence" across strategy, design, production, and language services.

- Tech Integration: Drive team adoption of Pencil Pro and other proprietary tools to automate and enhance creative output.

- Hub Global Strategy: Ensure the setup and delivery of offshore creative hubs in Mexico and India are most effectively utilized for client outputs, ensuring quality consistency and cultural alignment.

- AI Transformation: Support the operational rollout of Gen AI transformation initiatives, ensuring AI tools are seamlessly integrated into the client creative lifecycle.

Resource & Financial Stewardship

- Utilization & Profitability: Monitor and optimize the efficiency of the project delivery teams for the Global client business. Your goal is to work with the Integrated Producers (IP) to maximize internal utilization while reducing freelance spend for all delivery.

- Resource Management: Partner with Capability Leadership, Talent Acquisition and Staffing to ensure the right-level of resources and talent are assigned to each client engagement. Oversee the scoping of projects (developed by IPs) to ensure the right mix of talent on each engagement.

- Program Management: Work with IPs to drive the overall schedules & workflow of all client projects/programs centrally to ensure consistency of process across the business, standardized approach to scoping as well as delivery accountability against budget and scope with excellence.

- Brandtech+ Connectivity: Act as the conduit for Brandtech Group resources where appropriate for the client business, leveraging group-wide talent (Brandtech+) to meet fluctuating demand.

- Finance & Ops: Collaborate with Finance to manage budgets, track margins, and ensure creative projects are delivered profitably. Proactively identify scope/time challenges and assist IP if needed in escalating to client management to determine best path forward

Client Operations & Growth

- High-Stakes Account Support: Provide dedicated delivery oversight for this account globally

- Client Management: Bridge the gap between creative teams and client partners to ensure delivery meets client-specific operational KPIs.

- New Opportunities: Work in partnership with account leadership to drive RFPs or new business requests, including the development of delivery assets, as well as help drive the response process

Rhythms & Rituals

- Support & Facilitation: Facilitate alignment sessions including:

- The Week Ahead (EMEA & NA): Syncing regional priorities.

- Capability Utilization: Reviewing/manage Billability of resources.

- Managing resource allocation for client pitches as well as oversee the overall view of all active Google projects.

- Integrations of AI platform tools: Deep-diving into AI-driven approaches and ways of working.

- Capability Communication: Work with account leadership to coordinate our ongoing all-hands meetings, to celebrate wins and align on global strategy.

Qualifications

- 10+ years in delivery leadership within a global digital agency or fast-paced creative tech environment.

- The Mindset: You speak "Creative Delivery" and "Operations" fluently. You understand the nuances of strategy, creativity & ideation married to technology and AI adoption and live for a perfectly optimized process to deliver.

- AI Fluency: A genuine passion for how Generative AI is changing the creative landscape (experience with Pencil Pro or similar tools is a major plus).

- Strong Understanding of Operational…