Professional Services Domain Lead

About this role

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Role Purpose

The Professional Services Domain Lead is a senior PS leader with end-to-end accountability for performance, commercial execution, and delivery quality within their domain. The Domain Lead is the authoritative voice on how Keyloop's domain products are scoped, sold, delivered, and continuously improved. They work alongside Regional Delivery Managers to drive consistent execution, and with Product, Engineering, and Sales to ensure the domain portfolio is commercially compelling, operationally fit for purpose, and delivered with repeatability at scale.

Operating globally and cross-functionally, this role drives the domain's PS execution, ensuring a tight interlock with all functions within the domain to execute on the domain's mission, whilst driving and adopting the core PS standards in delivery excellence. The domains are a critical operating model with the responsibility to deliver the Keyloop Fusion growth plan specific to their domain.

Underpinning everything is a commitment to customer outcomes — ensuring every engagement drives meaningful software adoption and delivers the business value customers contracted Keyloop to provide

Key Responsibilities

1. Domain Performance & Commercial Execution

• Own the commercial performance of the domain across all regions — revenue, margin, utilisation, and time to value.

• Drive domain pipeline in partnership with Sales and Account Management; contribute to scoping, commercial positioning, and SOW governance to ensure engagements are profitable, deliverable, and set up to achieve customer outcomes from day one.

• Lead domain performance reviews; hold a clear view of in-flight delivery risk, forecast accuracy, and margin at all times.

• Identify and pursue growth opportunities within the domain — upsell, expansion, and new use cases — recognising that customers who achieve strong outcomes on the Keyloop Fusion platform are Keyloop's most powerful commercial lever.

• Ensure PS days within Keyloop Traction programmes and Customer Success Plans are correctly scoped, tracked, and delivered to commercial commitments within the domain.

2. Fusion & Keyloop Platform: Commercial & Delivery Performance

• Drive the commercial performance of the domain's Keyloop product portfolio — spanning the relevant Fusion and Keyloop DMS products within scope — ensuring domain delivery contributes to PS revenue, margin, and time to value targets.

• Own the PS delivery proposition for the Keyloop products within the domain: ensure engagements are correctly scoped, commercially structured, and delivered to a consistent, repeatable standard that drives genuine customer outcomes — not just project closure.

• Work with Sales and Account Management to position domain-relevant Keyloop product implementations compellingly — translating product capability into clear commercial value and realistic delivery commitments.

• Partner with Product and Engineering to ensure Keyloop Fusion platform products within the domain are implementation-ready: surfacing gaps in delivery readiness, configuration complexity, and integration requirements.

• Ensure consultants across all regions are equipped to deliver the relevant Keyloop product engagements within the domain confidently — with the methodology, tooling, and domain knowledge to execute at scale.

3. Delivery Excellence & Methodology

• Define and own delivery methodology, reference configurations, and reusable solution components for the domain — ensuring consistency, quality, and accelerated time to value across all engagements.

• Ensure domain delivery is outcome-validated, not just task-completed — every engagement should close with evidence that the customer is using the Fusion platform effectively and has achieved the outcomes they were promised.

• Partner with Regional Delivery Managers to ensure high-quality, consistent execution of domain projects globally; act as the escalation point for complex, early adopter, and at-risk engagements.

• Drive down rework and delivery variance by building repeatable, well-documented delivery patterns that consultants can execute without reinventing the wheel.

• Lead domain input into Keyloop Traction tier design — ensuring Launch, Accelerate, and Supercharge tier definitions reflect realistic, high-quality domain delivery with clear customer outcome criteria at each tier.

4. Customer Outcomes, Adoption & Success

• Champion Keyloop's mission to set customers up for success — ensuring every domain engagement is designed, delivered, and measured with that outcome at its centre.

• Define what good looks like for customer software adoption within the domain: the benchmarks, adoption milestones, and outcome indicators that signal a customer is genuinely succeeding on the Fusion platform.

• Ensure adoption and outcome validation is built into domain delivery methodology — not left to Customer Success to pick up post go-live.

• Work closely with Customer Success to track domain customers through the adoption curve; identify patterns where customers are underperforming against expected outcomes and feed those insights back into delivery approach.

• Ensure smooth, knowledge-rich handovers from PS delivery into Customer Success and Support.

• Use customer outcome data to continuously improve domain delivery.

5. Cross-Functional Collaboration

• Product:…