Professional Liability - Allied Healthcare Risk Management Director

About this role

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
Our Professional Lines Risk Management team is seeking an Allied Healthcare Risk Management Director to join a collaborative, innovative, and highly respected organization. This is an exciting opportunity for a healthcare, clinical, patient safety, or risk management professional who enjoys building relationships, influencing outcomes, and helping healthcare organizations strengthen their risk management practices. In this role, you'll serve as a trusted advisor to insureds, agents, underwriting, and claims partners, providing consultative guidance on complex healthcare risks and helping clients navigate an evolving healthcare landscape. Your expertise will help organizations better manage risk while contributing to the success and growth of our Allied Healthcare portfolio. At The Hanover, our CARE values of Collaboration, Accountability, Respect, and Empowerment shape our culture and inspire how we support one another, serve our customers, and grow together. We believe great work happens when talented people are trusted, supported, and empowered to make a meaningful impact. We welcome talent from across the U.S., with a preference for candidates located in MA, CT, GA, NC, SC, VA, MI, AZ, IN, IL, MN, CO, TX, TN, OH, and PA. This role offers the flexibility to work remotely or in a hybrid arrangement, with occasional travel for client meetings, conferences, and team-related events. If you're looking for an opportunity to leverage your healthcare and risk management expertise in a strategic, consultative role where your insights influence outcomes and your contributions are valued, we'd love to hear from you. Come Discover The Hanover Difference POSITION OVERVIEW: The Risk Management Director will support The Hanover's Healthcare Professional & General Liability portfolio, with a focus on a diverse range of Eldercare and Allied Healthcare organizations. This includes behavioral health, oncology and community health centers, urgent care clinics, infusion services, pharmacies, durable medical equipment suppliers, home healthcare agencies, independent living communities, assisted living facilities, skilled nursing facilities, continuing care retirement communities (CCRCs), and other healthcare-related organizations. This position performs high-level clinical risk evaluations and loss assessments of prospective and existing policyholders to identify exposures, operational risks, resident/patient safety concerns, and risk management controls. Findings and recommendations are communicated to underwriting, claims, agents, and insureds to support underwriting decisions and improve account performance. The Risk Management Director serves as a subject matter expert in healthcare operations and professional and general liability exposures and delivers consultative risk management services designed to help reduce claim frequency and severity. The role includes conducting on-site facility assessments, evaluating clinical and operational practices, and developing customized risk improvement strategies. Travel is expected and typically ranges from approximately 5% to 15% annually, depending on assigned territory, portfolio, client needs, and business objectives. Travel may include client visits, account assessments, agency meetings, industry events, and internal business meetings. This is a full-time/exempt position.
IN THIS ROLE, YOU WILL:

• Conduct risk assessments of prospective and existing healthcare organizations, including evaluation of clinical operations, resident/patient safety programs, staffing models, loss experience, quality assurance processes, and risk management controls.

• Perform on-site facility evaluations for higher-hazard or complex healthcare accounts, including nursing homes, assisted living facilities, independent living communities, pharmacies, health centers, DME providers, home healthcare providers, and other healthcare organizations.

• Analyze loss trends, claims activity, regulatory actions, survey results, licensing concerns, and quality indicators to identify key drivers of healthcare professional liability exposure.

• Identify operational, clinical, and regulatory risks and provide recommendations to improve resident/patient safety, reduce loss exposure, and strengthen risk management practices.

• Develop and deliver consultative risk management services, including written reports, action plans, educational resources, and presentations for insureds, agents, underwriting, and internal stakeholders.

• Participate in new business and renewal underwriting meetings, providing an independent risk management perspective regarding account quality, operational controls, management effectiveness, and loss potential.

• Collaborate with underwriting and claims partners to evaluate emerging healthcare risks, significant losses, adverse trends, and challenging accounts.

• Assess and provide guidance regarding key healthcare exposures, including:

◦ Resident and patient safety ◦ Medication management ◦ Clinical documentation ◦ Infection prevention and control ◦ Fall prevention programs ◦ Pressure injury prevention ◦ Staffing adequacy and turnover ◦ Abuse, neglect, and exploitation prevention ◦ Emergency preparedness and business continuity ◦ Vendor and contracted service provider oversight

• Write white papers, risk alerts, educational materials, and presentations to support The Hanover's healthcare risk management strategy.

• Support and enhance risk management platforms, including hotline support, educational resources, and client service offerings.

• Provide strategic leadership in developing healthcare risk management programs, underwriting guidance, and portfolio initiatives.

• Provide input to leadership…