Productions Support Engineer (L1/L3)

About this role

• Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7 service

• Maintain best practices on managing systems and services across all environments

• Provide L1,L2,L3 level server support similar to current team

• Manage, coordinate, and implement software upgrades, patches, hot fixes on servers

• Create and modify scripts or applications to perform tasks

• Provide input on ways to improve the stability, security, efficiency, and scalability of the environment

• Collaborate with other teams and team members to develop automation strategies and deployment processes

• Provide weekend support on scheduled weekend changes

• Provide on-call support during off hours if needed

• Participate in Disaster Recovery and BCP drills

• Manage Physical server infrastructure using remote access

• Manage and maintain virtual machines in internal ESX farm as well as in AWS

• Build new physical and virtual servers as per standards

• Fault finding, analysis and of logging information for reporting of performance exceptions

• Proactively monitoring system performance and capacity planning

• Knowledge on servers installed with cluster software and databases

Requirements

• Degree in IT/Computer Science or related discipline(s)

• Around 8-10 years working experience as a Linux Administrator
Less experienced (5-8yrs) candidates could considered as Sr. Infra Analyst

• Previous working experience with VMWare Tanzu/Kubernetes etc. deployed in internal infra.

• In-depth knowledge of Linux: RedHat both physical and virtual environment

• Hands on experience with physical/VM server deployments and commissioning

• Experience / knowledge on various HPE or other server hardware and architecture

• Strong problem solving and communication skills

• MS Windows OS knowledge will be added advantage

• Good to have knowledge on Veritas cluster and Veritas Storage Foundation

Originally posted on Himalayas