Product Support Senior Engineer - Boomi

About this role

<div class="content-intro"><div> <div> <p><strong><span style="color: #000000;">About Boomi and What Makes Us Special</span></strong></p> </div> </div> <div> <div> <p><span style="color: #000000;">Are you ready to work at a fast-growing company where you can make a difference? Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the business. The award-winning Boomi Enterprise Platform is the active data foundation that delivers essential agentic infrastructure enabling organizations to drive agentic transformation and harness the power of AI with secure, scalable connectivity.  Trusted by over 30,000 customers and supported by a network of 800+ partners, Boomi helps organisations of all sizes achieve agility, efficiency, and innovation at scale. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out <a href="http://www.boomi.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.boomi.com/&source=gmail&ust=1782843859988000&usg=AOvVaw3Yitd6hYQcya0j0B5k0__J">boomi.com</a>  or visit our <a href="https://boomi.com/company/careers/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://boomi.com/company/careers/&source=gmail&ust=1782843859988000&usg=AOvVaw2W_0H5BboonDUat_xHGW0d">Boomi Careers</a> page to learn more.</span></p> </div> </div></div><h3>Empower the Future of Data Activation</h3> <p><strong>Join the Leader in Intelligent Connectivity</strong>. Boomi isn’t just a platform; we are the Data Activation company. As the world pivots toward AI-driven ecosystems, Boomi provides the essential, unified foundation that global enterprises rely on to move at the speed of business. When you join us, you aren’t just taking a job—you’re joining a category-leading team of innovators dedicated to making the impossible integrated.</p> <p> </p> <p><strong>The Role: Solve. Innovate. Empower.</strong> As a Software Support Engineer, you are the frontline architect of customer success. You do more than respond to tickets; you are a high-level troubleshooter who thrives on the moment you solve a challenge. You possess the rare ability to directly dissect complex technical bottlenecks, identify root causes, and engineer creative solutions that keep over 20,000 organizations running smoothly.</p> <p><strong>Your Engagement:</strong> Connect. Synchronize. Deliver. You are the vital link in our global support chain. <strong>By anchoring our 5:30 PM – 2:30 AM IST shift</strong>, you ensure that our customer challenges maintain momentum across time zones. In this Hybrid/Remote role, you will champion our follow-the-sun mission, bringing the flexibility and on-call readiness needed to seamlessly transition complex issues across global regions and deliver world-class success.  You are Boomi!</p> <p> </p> <h3>What You’ll Bring to the Team</h3> <h4>Boomi Expertise</h4> <ul> <li> <p>2 or more years of hands-on experience with the Boomi AtomSphere Platform, moving beyond the basics into advanced process development, API management, and complex deployments.</p> </li> <li> <p>3 - 5 years of total experience in IT Consulting or Software Development, giving you the architectural perspective needed to solve big picture problems.</p> </li> <li>Shift timings: <strong>5:30PM IST - 2:30AM IST</strong></li> </ul> <h4> </h4> <h4>Technical Proficiency</h4> <ul> <li> <p>Experience with web languages—REST, SOAP, WSDL—and skilled in using tools like Postman and OAuth 2.0 to design and troubleshoot seamless connections.</p> </li> <li> <p>Practical command of the languages that power modern business, including Java, Groovy, JavaScript, and React.</p> </li> <li> <p>Comfortable navigating the modern tech stack, from Kubernetes with Rancher Desktop and Cloud-based apps to the core of Windows and Linux OS.</p> </li> <li> <p>Understand data integrity through ELT/ETL knowledge and experience with enterprise giants like Salesforce, NetSuite, and Hadoop.</p> </li> </ul> <p> </p> <h4>Diagnostic Specialist</h4> <ul> <li> <p>Strategically leveraging AI technologies to analyze technical support cases, accelerate troubleshooting, identify root causes, and bring cases to resolution.</p> </li> <li> <p>Proficiency in protocols (TCP/IP, HTTP/S, SSL/TLS, SFTP) using tools like Wireshark and Charles Proxy to find exactly where a connection is breaking.</p> </li> <li> <p>An eye for analyzing error logs across Java and various Operating Systems to pinpoint root causes before they become roadblocks.</p> </li> </ul> <p> </p> <h4>Collaboration-centered approach</h4> <ul> <li> <p>Ability to take a complex, highly technical solution and explain it so clearly that a non-technical customer feels like an expert.</p> </li> <li> <p>Patience and compassion in every interaction, ensuring our…