Product Owner SCM & Fleet Management

About this role

Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.

About Apex IT:

At Apex IT, we’re not just consultants; we’re transformation partners. As a global firm, we deliver award-winning Salesforce and Oracle solutions, helping organizations achieve operational excellence and elevate customer, employee, and student experiences.

Our team specializes in unlocking the transformative power of Salesforce and Oracle platforms to drive business growth and success. We deliver end-to-end Salesforce services, guiding businesses through every phase—from strategic planning and configuration to seamless customization and integration.

For Oracle Cloud applications, we offer end-to-end consulting, implementation, and migration services. Whether it’s Oracle CX, HCM, ERP, SCM, or EPM, we empower businesses to unlock the full potential of cloud technology, enhancing agility, scalability, and operational efficiency.

We also go beyond consulting. Through Apex Theorem, our digital marketing agency, we create smart, results-focused strategies that help businesses connect with their customers, increase leads, and grow revenue. We’re passionate about making technology work for you.

With our headquarters in the US and a strong business unit in India, we’re thrilled to expand into Colombia. This expansion will allow us to leverage Colombia's vibrant tech talent pool to drive innovation across Latin America.

Job Title: Product Owner Fusion & Fleet Management

Reports to: LATAM Vice President

Work Location/Travel: Remote within Colombia or on-site at client locations. Occasional travel (up to 20%) may be required for client engagements.

Job Summary:

The Tier 2 Product Owner will provide functional support and product ownership for Oracle Fusion SCM and Oracle Cloud Fleet Management. This role will resolve complex issues, support fleet operations, prioritize enhancements, and partner with business and IT stakeholders to improve processes and shape the product roadmap.

Essential Functions:

• Serve as the functional Product Owner for Oracle Fusion SCM and Oracle Cloud Fleet Management.

• Provide Tier 2 support for complex escalated issues.

• Troubleshoot functional issues, process gaps, configuration concerns, and exceptions.

• Prioritize incidents, defects, enhancements, and support requests.

• Partner with IT, technical teams, Oracle support, and third parties to resolve issues.

• Document issues, root causes, resolutions, and process improvements.

• Support knowledge transfer and transition processes to business ownership.

• Support fleet planning, vehicle utilization, dispatch operations, and day-to-day fleet processes.

• Gather requirements, identify gaps, and recommend improvements.

• Assess the impact of process, system, and configuration changes.

• Support functional testing, UAT, regression testing, and defect resolution.

• Support fleet execution, vehicle and equipment tracking, driver management, dispatch activities, and fleet-related exceptions.

• Support asset lifecycle, equipment, driver data, and related processes.

• Translate business needs into functional requirements and enhancements.

• Help prioritize the product backlog and enhancement pipeline.

• Identify opportunities for automation and process improvement.

• Support the roadmap for future enhancements, integrations, and analytics.

• Communicate priorities, risks, dependencies, and status to stakeholders.

Duties/Responsibilities:

• Stay ahead of trends through continuous learning and certifications (e.g., Salesforce, Oracle Cloud).

• Work directly with clients to provide strategic insights and solutions tailored to their needs.

• Contribute to internal initiatives and help shape our presence in Colombia.

• Share your expertise with team members and clients, fostering growth and innovation.

• Performs other duties as assigned.

Competency:

• Excellent verbal and written communication skills in English and Spanish, with the ability to convey complex ideas clearly.

• A proactive approach to identifying opportunities and driving business growth.

• Demonstrates honesty, transparency, and ethical decision-making.

• Confident and professional demeanor, capable of commanding respect in high-level discussions.

• Strong self-awareness, resilience, and the ability to navigate complex interpersonal dynamics.

• Exceptional ability to manage and resolve conflicts effectively while maintaining positive relationships.

• Balances the needs of the company, customers, and partners to drive long-term success.

• Proven ability to foster and maintain strong professional connections.

• Flexible and responsive to changing business needs and priorities.

• Ensures tasks are completed efficiently with attention to detail.

• Works collaboratively across teams to achieve shared goals.

• Thorough understanding of IT procedures, industry trends, and enterprise technology landscapes.

• Skilled in Microsoft Office Suite and related business software.

Supervisory Responsibilities:

• Provide training and mentorship to technical staff to support their professional growth.

• Participate in the recruitment process, including conducting interviews to assess candidates’ qualification.

• Assign tasks, set clear expectations, and manage the workflow of project team members to ensure efficiency and quality.

• Conduct performance evaluations, delivering timely and constructive feedback to enhance team performance and…