Product Operations Analyst

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<p>SumUp empowers businesses to get paid effortlessly, process orders fast, sell online in minutes, and manage their money with confidence. We build the tools that help businesses — and their customer experiences — thrive.<br><br>Brazil's Banking Product team sits at the intersection of regulation, payments infrastructure, and product delivery, managing a complex ecosystem of third-party partners, Central Bank requirements, and operational processes that keep millions of transactions running reliably every day.<br>With our banking products continuing to grow, we're creating a dedicated Product Operations Analyst role to strengthen our operational excellence and help the team scale effectively.<br><br>In this role, you'll own the operational foundation that enables the team to move quickly and confidently. You'll drive regulatory and operational processes, coordinate cross-functional execution, and ensure our banking products operate smoothly and remain compliant - creating the conditions for Product Managers to focus on strategy, innovation, and delivering new value for our merchants.</p> <p><strong> </strong></p> <h2 class="cui-headline-64we cui-headline-l-bth2 css-1cpk9mt e173j6r80">What you'll do</h2> <ul> <li>Monitor and evaluate Central Bank of Brazil requirements, coordinate regulatory submissions, and support annual certification processes across the banking ecosystem </li> <li>Run and validate monthly transaction uploads into Snowflake, ensuring reconciliation and audit processes are completed accurately and on time</li> <li>Manage ticket and inbox operations, maintain SLA visibility, and prepare structured summaries and escalations for Product Managers </li> <li>Track and communicate operational changes through governance workflows, keeping all updates documented and traceable across teams</li> <li>Coordinate logistics and follow-ups for routine stakeholder meetings with internal teams and external partners such as Pismo, Thales, and Mastercard</li> <li>Identify recurring friction points in operational workflows and propose structured improvements to reduce manual effort over time</li> </ul> <p> </p> <h2 class="cui-headline-64we cui-headline-l-bth2 css-1cpk9mt e173j6r80">You'll be great for this role if…</h2> <p> </p> <ul> <li>Experience working with banking, payment systems, or similarly complex integration-based ecosystems, with a solid understanding of how operational and regulatory processes interact </li> <li>Proven ability to manage cross-functional delivery across Engineering, Risk, Compliance, and business stakeholders, keeping priorities clear and ownership well-de fined</li> <li>Strong organisational skills and comfort handling high volumes of partner-driven changes, balancing urgency with the discipline to introduce structure over time • Ability to interpret external partner requirements — such as file changes, compliance updates, or configuration adjustments — and translate them into clear, actionable tasks</li> <li>Clear written and verbal communication in both Portuguese and advanced English, with the confidence to align stakeholders and document decisions precisely</li> <li>Basic SQL skills and a process-improvement mindset, with a natural drive to reduce manual overhead and build more reliable workflows</li> </ul> <p> </p> <h2 class="cui-headline-64we cui-headline-l-bth2 css-1cpk9mt e173j6r80">Why you should join SumUp</h2> <ul class="cui-list-3uc7 cui-list-m-z6az css-6fljt4 e173j6r84"> <li> <p class="cui-body-gccz cui-body-m-0hb4 cui-body-regular-g1zg cui-body-normal-pxkh css-k4eprn">🌎 Opportunity to work with a truly global, multicultural team from our dynamic São Paulo hub in the heart of the city. This involves an office-first setup</p> </li> <li> <p class="cui-body-gccz cui-body-m-0hb4 cui-body-regular-g1zg cui-body-normal-pxkh css-k4eprn">🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced</p> </li> <li> <p class="cui-body-gccz cui-body-m-0hb4 cui-body-regular-g1zg cui-body-normal-pxkh css-k4eprn">🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success</p> </li> <li> <p class="cui-body-gccz cui-body-m-0hb4 cui-body-regular-g1zg cui-body-normal-pxkh css-k4eprn">📚 A dedicated annual L&D budget of R$ 10,000 for education, certifications, and conferences</p> </li> <li> <p class="cui-body-gccz cui-body-m-0hb4 cui-body-regular-g1zg cui-body-normal-pxkh css-k4eprn">🏖 Generous time off: enjoy 22 working days of paid leave, plus public holidays and special leave days</p> </li> <li> <p class="cui-body-gccz cui-body-m-0hb4 cui-body-regular-g1zg cui-body-normal-pxkh css-k4eprn">💪 Stay fit: Wellhub membership included and gym at the office</p> </li> <li> <p class="cui-body-gccz cui-body-m-0hb4 cui-body-regular-g1zg cui-body-normal-pxkh css-k4eprn">💼 Financial wellness: SumUp contributes to your private retirement plan with Santander</p> </li> <li> <p class="cui-body-gccz cui-body-m-0hb4 cui-body-regular-g1zg cui-body-normal-pxkh css-k4eprn">🧠 Mental well-being: access to Zenklub for therapy, coaching, and emotional wellness resources</p> </li> <li> <p class="cui-body-gccz…