Product Manager & Technical Support Engineer Textile Division
AGO JOBS & HR · Bevere · 2026-07-24
Over deze functie
We are looking for a **Product Manager & Technical Support Engineer** for our Textile Division (EMEA). In this hybrid role, you combine strategic product management with hands-on technical support. You act as a key link between customers, Sales, R&D, and Operations, ensuring our products meet market needs and perform optimally in real-life applications.
**Your responsibilities**
* Manage and develop the product portfolio throughout its full lifecycle (from concept to phase-out) in close collaboration with R&D * Translate market needs and customer feedback into product requirements and development priorities * Define product positioning, value propositions, and technical differentiators * Coordinate product launches, updates, and discontinuations across departments * Monitor product performance, competitiveness, and profitability * Provide technical expertise and training to internal stakeholders
**Technical & Application Support:**
* Deliver on-site and remote technical support (machine trials, testing, troubleshooting) * Support customers during industrial trials and start-ups * Analyze technical issues, identify root causes, and implement sustainable solutions * Prepare and maintain technical documentation and reports * Act as escalation point for complex technical issues
**Collaboration:**
* Act as technical interface between customers and internal teams * Collect and structure customer feedback for continuous improvement * Support Sales during customer meetings and project discussions * Participate in customer visits, exhibitions, and industry events
**What do we offer?**
* A key hybrid role with strong impact on product success and customer satisfaction * An international position with exposure across the EMEA region * Close collaboration with R&D and direct influence on product development * You will receive thorough training and onboarding. * An attractive salary package with additional legal benefits. * There is no collective holiday period: vacation days are taken in consultation with the team. * You will join a company where human values and team spirit are highly important.
Gevraagde vaardigheden
- Technische ondersteuning bieden aan het verkoopnetwerk over het product of het gamma (technische eigenschappen, innovatie, ...)
- Productiemodaliteiten van de producten bepalen volgens de productievereisten
- Het mediaplan voor de lancering van het product of het productengamma bepalen De promotiemiddelen uitwerken (technische fiche, verkoopsargumentatie, catalogus, ...)
- De eigenschappen van nieuwe producten en de aanpassingen aan bestaande producten bepalen
- Het marketingplan van het product of het gamma uitwerken na opstelling van het technisch bestek
- Marktaandelen, verkoop en winstmarges van het product of het productengamma analyseren Aanpassingen voorstellen (promotieacties, afstemming op de concurrentie, ...)
- Leveranciers, (onder)aannemers raadplegen en selecteren
- De markt van de producten, de behoeften van de consumenten en de concurrentie analyseren
Uw volgende baan staat er al tussen.
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