Product Manager & Technical Support Engineer Textile Division

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Product Manager & Technical Support Engineer Textile Division

We are looking for a Product Manager & Technical Support Engineer for our Textile Division (EMEA). In this hybrid role, you combine strategic product management with hands-on technical support. You act as a key link between customers, Sales, R&D, and Operations, ensuring our products meet market needs and perform optimally in real-life applications.

**Your responsibilities**

* Manage and develop the product portfolio throughout its full lifecycle (from concept to phase-out) in close collaboration with R&D * Translate market needs and customer feedback into product requirements and development priorities * Define product positioning, value propositions, and technical differentiators * Coordinate product launches, updates, and discontinuations across departments * Monitor product performance, competitiveness, and profitability * Provide technical expertise and training to internal stakeholders

**Technical & Application Support:**

* Deliver on-site and remote technical support (machine trials, testing, troubleshooting) * Support customers during industrial trials and start-ups * Analyze technical issues, identify root causes, and implement sustainable solutions * Prepare and maintain technical documentation and reports * Act as escalation point for complex technical issues

**Collaboration:**

* Act as technical interface between customers and internal teams * Collect and structure customer feedback for continuous improvement * Support Sales during customer meetings and project discussions * Participate in customer visits, exhibitions, and industry events

**What do we offer?**

* A key hybrid role with strong impact on product success and customer satisfaction * An international position with exposure across the EMEA region * Close collaboration with R&D and direct influence on product development * You will receive thorough training and onboarding. * An attractive salary package with additional legal benefits. * There is no collective holiday period: vacation days are taken in consultation with the team. * You will join a company where human values and team spirit are highly important.