Product Manager, Customer & Accounts (m/f/d)

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<p><strong>Purpose of Position</strong></p> <p>As Product Manager, you will help shape how Awin’s Billing & Payments and CRM capabilities evolve together to deliver seamless experiences for both internal and external users. This role sits at the intersection of product, commercial operations and technology, acting as bridge between teams, systems and ways of working. You will identify opportunities, uncover user and business pain points, and drive outcome-focused solution across billing, pricing and payment experiences. Through strong product thinking, collaboration and data-informed decision-making, you will create meaningful value for user while helping teams align around shared goals and priorities.  </p> <p><strong>Key Tasks</strong></p> <ul> <li><span data-contrast="auto">Act as the primary product partner between Billing & Payments, CRM, Engineering and business stakeholders, ensuring priorities are aligned and reflecting in the roadmap</span></li> <li><span data-ccp-props="{}"><span class="TextRun SCXW226707342 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW226707342 BCX8">Identify</span><span class="NormalTextRun SCXW226707342 BCX8"> customer, user and business pain points across billing, </span><span class="NormalTextRun SCXW226707342 BCX8">pricing</span><span class="NormalTextRun SCXW226707342 BCX8"> and payment journeys, translating insights into clear product opportunities and measurable outcomes</span></span><span class="EOP Selected SCXW226707342 BCX8" data-ccp-props="{}"> </span></span></li> <li><span data-ccp-props="{}"><span class="TextRun SCXW95577402 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW95577402 BCX8">Define, </span><span class="NormalTextRun SpellingErrorV2Themed SCXW95577402 BCX8">prioritise</span><span class="NormalTextRun SCXW95577402 BCX8"> and deliver product initiatives that create seamless experiences across interconnected platforms and teams</span></span><span class="EOP Selected SCXW95577402 BCX8" data-ccp-props="{}"> </span></span></li> <li><span data-ccp-props="{}"><span class="NormalTextRun SCXW59668746 BCX8">Foster strong collaboration between the Billing & Payments and CRM teams, building shared understanding, surfacing </span><span class="NormalTextRun SCXW59668746 BCX8">synergies</span><span class="NormalTextRun SCXW59668746 BCX8"> and proactively managing dependencies</span></span></li> <li><span data-ccp-props="{}"><span class="TextRun SCXW82286105 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW82286105 BCX8">Champion product ways of working, bringing customer focus, outcome-driven decision making and structured </span><span class="NormalTextRun SpellingErrorV2Themed SCXW82286105 BCX8">prioritisations</span><span class="NormalTextRun SCXW82286105 BCX8"> into a cross-functional environment</span></span><span class="EOP Selected SCXW82286105 BCX8" data-ccp-props="{}"> </span></span></li> <li><span data-ccp-props="{}"><span class="TextRun SCXW201958845 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW201958845 BCX8">Lead discovery activities to understand problems, </span><span class="NormalTextRun SCXW201958845 BCX8">validate</span><span class="NormalTextRun SCXW201958845 BCX8"> </span><span class="NormalTextRun SCXW201958845 BCX8">assumptions</span><span class="NormalTextRun SCXW201958845 BCX8"> and ensure solutions address genuine user and business needs</span></span><span class="EOP Selected SCXW201958845 BCX8" data-ccp-props="{}"> </span></span></li> <li><span data-ccp-props="{}"><span class="TextRun SCXW225396823 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225396823 BCX8">Use data, user </span><span class="NormalTextRun SCXW225396823 BCX8">insights</span><span class="NormalTextRun SCXW225396823 BCX8"> and business context to inform </span><span class="NormalTextRun SpellingErrorV2Themed SpellingErrorHighlight SCXW225396823 BCX8">prioritisation</span><span class="NormalTextRun SCXW225396823 BCX8">, measure </span><span class="NormalTextRun SCXW225396823 BCX8">impact</span><span class="NormalTextRun SCXW225396823 BCX8"> and continuously improve the products and experiences you own</span></span><span class="EOP Selected SCXW225396823 BCX8" data-ccp-props="{}"> </span></span></li> <li><span data-ccp-props="{}"><span class="TextRun SCXW235055707 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun…