Product Manager, Consumer E-Commerce Platform

About this role

<div class="content-intro"><p><span style="font-weight: 400;">Mill is a waste prevention technology company reimagining what it means to eliminate waste, starting with food. We build smart systems and infrastructure for homes, businesses, and municipalities that transform food scraps from landfill-bound waste into valuable resources, including chicken feed. Tens of thousands of Mill’s residential food recyclers are already helping households divert millions of pounds of food scraps every year, paving the way for our upcoming launch of Mill Commercial—the industry’s first end-to-end solution for managing, understanding, and preventing food waste in commercial environments (e.g. grocery, restaurants, food services). At Mill, we are passionate about building easy-to-use, beautifully designed technologies that keep food in the food system and out of landfills.</span></p></div><p><strong>About the Role</strong></p> <p><span style="font-weight: 400;">We're seeking a Product Manager for our Consumer Platform team who will drive the performance of our e-commerce technology stack. In this role, you'll oversee critical platform components including our e-commerce platform, admin portal, order management system, and integrations with internal and external systems, all focused on accelerating growth and improving the customer experience.</span></p> <p><strong>Key Responsibilities</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Own the end to end performance and management of our Consumer ecommerce platform, enabling new capabilities and features that advance the growth rate of our Consumer business.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own the product vision for our customer account system, including authentication, personalization, and preference management across consumer and commercial business</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Design and implement new customer onboarding and account management needs for new distribution channels, including digital and brick-and-mortar retailers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Serve as the primary liaison between technology teams and internal stakeholders including Order Management, Inventory, Fulfillment, Finance, Accounting, and Customer Service</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop integration strategies to ensure seamless data flow between customer-facing applications and backend systems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Design and build the technical architecture that enables complex product bundling, dynamic pricing, and flexible promotion strategies across product categories for subscriptions and purchases</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Champion platform improvements that reduce technical debt while enhancing conversion, retention, and operational efficiency</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and maintain a comprehensive platform roadmap aligned with business objectives and stakeholder needs</span></li> </ul> <p><strong>Qualifications</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">5+ years of product management experience in e-commerce platforms or retail technology</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated experience optimizing e-commerce, accounting, and payment platforms (e.g., Shopify, Stripe, NetSuite, custom solutions)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong understanding of account systems, identity management, and customer data platforms</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with order management systems and understanding of e-commerce operations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven ability to translate business requirements into technical specifications</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent stakeholder management skills with ability to balance competing priorities</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Technical background sufficient to collaborate effectively with engineering and data teams</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven track record of effectively managing engineering teams using Agile methodologies, including creating and maintaining JIRA boards, sprint planning, and fostering a motivated, high-performing team culture</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor's degree in Computer Science, Engineering, Business or related field (or equivalent experience)</span></li> </ul> <p><strong>Ideal Candidate</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight:…