Product Manager, Agent Analytics and Optimization

About this role

<div class="content-intro"><p><strong>Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. </strong></p></div><p><strong><span class="TextRun SCXW58954629 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW58954629 BCX0">Conviva is the intelligence layer for digital businesses, turning every consumer interaction i</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW58954629 BCX0">nto ou</span><span class="NormalTextRun SCXW58954629 BCX0">tcome-based intelligence—linking </span><span class="NormalTextRun SCXW58954629 BCX0">engagement</span> <span class="NormalTextRun SCXW58954629 BCX0">patterns across AI agents, apps, websites, and streaming video to </span><span class="NormalTextRun SCXW58954629 BCX0">real results</span><span class="NormalTextRun SCXW58954629 BCX0"> such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.</span></span><span class="EOP SCXW58954629 BCX0" data-ccp-props="{}"> </span></strong></p> <p> </p> <p>Are you a motivated and fast learner who wants to join a high-powered AI/engineering team that is disrupting digital and agentic experience analytics? </p> <p>We’re hiring a <strong>Product Manager </strong>to help build an Agent Experience Analytics product within our Digital Intelligence Platform—a platform focused on intelligence and optimization for apps, websites, and AI agents.</p> <p>AI agents are quickly becoming a new “digital surface” alongside mobile and web. But teams still struggle to answer basic questions: Are my agents working and achieving outcomes? What drives success? How do we optimize behavior, reliability and user outcomes? How do I launch an agent and have it continuously adapting to the ever changing world? Conviva has an industry leading answer to these questions. This role is a chance to define and lead a brand-new category: analytics and optimization for AI agent experiences, backed by strong platform foundations, real customer problems, and a track record of disruptive innovation. </p> <p>You’ll work closely with engineering, design, and go-to-market to turn ambiguous, fast-moving market signals into a product teams rely on—shipping quickly, learning constantly, and setting the direction for where agent analytics goes next.</p> <p> </p> <p><span style="font-size: 14pt;"><strong>What Success Will Look Like </strong></span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="9" data-aria-level="1"><strong>Own product outcomes</strong> for Agent Experience Analytics: defining vision, strategy, roadmap, and success metrics.</li> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="10" data-aria-level="1"><strong>Discover and define the category:</strong> talk to customers weekly, map workflows, validate problems, and translate insights into sharp product bets.</li> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"…