Product Manager

Sobre el puesto

<div class="content-intro"><p>Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between.</p> <p>At Caylent, our people always come first.  We are a global company and operate fully remote with employees in Canada, the United States, and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!</p></div><h4><strong>The Mission</strong></h4> <p>We're seeking a talented Product Manager for our growing Professional Services team. The ideal candidate has substantial experience in product management within an application development and engineering services company. Your mission is to drive product success by designing customer-centric product roadmaps, interfacing with UI/UX teams, and managing the ongoing backlog of work that flows to engineering teams. Collaborating closely with our customers, you'll ensure they meet their goals, bridging the gap between business needs and technical execution.</p> <h4><strong>Your Assignment</strong></h4> <p><em><strong>Support Customer/User Research and Journey Design</strong></em><br>Work closely with customers to understand their needs, pain points, and goals. Conduct user research and facilitate journey design workshops to map out the customer journey. Use insights gathered to inform product decisions and ensure alignment with customer expectations.</p> <p><em><strong>Design Product Roadmaps</strong></em><br>Create and maintain comprehensive product roadmaps that align with customer business goals and strategic priorities. Set clear product objectives and metrics, and ensure that roadmaps are regularly updated to reflect evolving customer needs and market trends.</p> <p><em><strong>Ongoing Product Management</strong></em><br>Manage the product lifecycle from ideation to launch and beyond. Interface with UX teams to ensure that product designs meet user needs and provide a seamless experience. Collaborate with engineering teams to manage the backlog, prioritize features, and ensure timely delivery. Facilitate effective communication between UX and engineering teams to ensure alignment and address any roadblocks promptly.</p> <p><strong>KPIs:</strong></p> <ul> <li>Utilization</li> <li>Influenced Pipeline and growth of Customers</li> <li>CSAT scores within Product Engagements</li> </ul> <p><span style="font-weight: 400;"> </span><strong>Your Qualifications</strong></p> <ul> <li>5+ years of product management experience within application development and engineering services</li> <li>Experience with product roadmap tools and software, running product experiments, and product launches</li> <li>Experience with UX/UI concepts and technologies</li> <li>Experience delivering large, complex consulting engagements for enterprise clients</li> <li>Expertise in product lifecycle management and Agile methodologies</li> <li>Excellent communication skills, especially with executive audiences</li> <li>Startup environment adaptability and cross-functional teamwork</li> <li>Curiosity and eagerness to learn new technologies</li> <li>Willingness to travel for project kick-offs and key client milestones</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Certifications in AWS, Agile, or related areas</li> <li>Knowledge of Security Best Practices, Cloud Economics, Serverless technologies, container-based architecture, software development frameworks, and cloud cost optimization</li> <li>Experience in AWS consulting with Fortune 2000 clients</li> </ul> <p><strong>Benefits </strong></p> <ul> <li data-stringify-indent="0" data-stringify-border="0">100% remote work</li> <li data-stringify-indent="0" data-stringify-border="0">Medical Insurance for you and eligible dependents</li> <li data-stringify-indent="0" data-stringify-border="0">Generous holidays and flexible PTO</li> <li data-stringify-indent="0" data-stringify-border="0">Competitive phantom equity</li> <li data-stringify-indent="0" data-stringify-border="0">Paid for exams and certifications</li> <li data-stringify-indent="0" data-stringify-border="0">Peer bonus awards</li> <li data-stringify-indent="0" data-stringify-border="0">State of the art laptop and tools</li> <li data-stringify-indent="0" data-stringify-border="0">Equipment & Office Stipend</li> <li data-stringify-indent="0" data-stringify-border="0">Individual professional development plan</li> <li data-stringify-indent="0" data-stringify-border="0">Annual stipend for Learning and Development</li> <li data-stringify-indent="0" data-stringify-border="0">Work with an amazing worldwide team and in an incredible corporate culture</li> </ul> <p><em>This role may require…