Product Customer Success Manager

Über diese Stelle

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for a Product Customer Success Manager to serve as the senior technical platform expert embedded within the NiCE Cognigy Customer Success organisation. This role bridges the gap between platform capability and customer value realisation — ensuring that both CSMs and customers have access to authoritative, current, and practically applicable guidance on the NiCE Cognigy platform across their region.

You will work in a one-to-many model, partnering with multiple CSMs and supporting a variety of accounts throughout your focus region. Your focus will be on answering questions of a technical depth, advising on best practices, and helping customers successfully design, operate, and optimize conversational AI solutions built on the Cognigy.AI platform.

How will you make an impact?

Technical Enablement for Customer Success

• Act as the primary regional technical CS expert, providing authoritative platform guidance to CSMs and directly to customers on platform usage, architecture, and best practice

• Support CSMs with technical topics related to platform usage, solution design, product functionality, demos, and best practice

• Provide timely responses to technical questions from CSMs and, where