ProdOps Engineer 3

About this role

<div class="content-intro"><p>Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.</p></div><p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Production Operations Engineer</span><span data-ccp-parastyle="heading 1"> 3 – P3</span><span data-ccp-parastyle="heading 1"> (</span><span data-ccp-parastyle="heading 1">ProdOps</span><span data-ccp-parastyle="heading 1"> / SRE)</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":480,"335559739":0}"> </span></p> <p><span data-contrast="auto">Location: Bangalore – Hybrid</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Experience: 5–8 years</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Shift: 24/7 Rotational shifts (Including Night Shifts & Weekend On-Call)</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">About the Role</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":200,"335559739":0}"> </span></p> <p><span data-contrast="auto">The Production Operations Engineer will support and stabilize large-scale production systems with a focus on incident management, monitoring, site reliability, and customer-facing communications. This is a hands-on role requiring ownership of critical production issues in a 24/7 environment.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Key Responsibilities</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":200,"335559739":0}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Own and manage </span><span data-ccp-parastyle="List Bullet">Critical and High</span><span data-ccp-parastyle="List Bullet"> production incidents end-to-end.</span></span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.</span></span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Improve MTTR, MTTA, alert quality, and operational stability.</span></span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1"…