Process Trainer - Senior Executive (Hybrid) | MOA Pasay

About this role

Hybrid setup: 3x Onsite Location: MOA, Pasay Schedule: Shifting schedule / Night shift (No fixed weekends off)

Requirements: College Graduate With Active PHRN or USRN license At least 2 years experience as a Process Trainer

Job Responsibilities: Significant experience in a call center or customer service training role, with a proven track record of developing and delivering effective training programs Strong communication and presentation skills, with the ability to engage and motivate trainees Excellent problem-solving and critical thinking skills, with the ability to identify training needs and implement tailored solutions Proficiency in using training and learning management systems, as well as other relevant software and technologies A strong understanding of call center operations, customer service best practices, and industry regulations