Process Trainer - Day Shift (Alabang) | Onsite
Tasq Staffing Solutions, Inc. · Muntinlupa, Metro Manila, Philippines · 2026-07-27
About this role
Work Setup: Onsite (Alabang) Work Schedule: Day Shift Function: Training
Requirements: Education: Finished 2 years of College Education (No back subjects) Work Experience: Minimum 2 years in BPO with at least 2 years as a Process Trainer in Australian or Insurance LOBs.
Responsibilities: Training Delivery: Conduct new-hire training (nesting), refresher training, and process updates. Content Development: Create, update, and maintain training materials, SOPs, and quizzes based on evolving processes. Performance Evaluation: Monitor trainee performance, provide feedback, and report on training effectiveness (KPIs) to operations. Quality Assurance: Participate in calibrations and audits to ensure training aligns with quality standards. Mentorship: Guide employees through processes to ensure accuracy and reduce errors (e.g., in BPO or technical roles).
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