Process Excellence Specialist

About this role

Work Location: Pasig City, Metro Manila
Work Setup: Hybrid/Onsite

As a Mid-Level Specialist, you will lead high-visibility projects that directly influence our operational bottom line. Your focus will be on identifying bottlenecks, reducing waste, and fostering a "continuous improvement" mindset across the organization.

Key Responsibilities:

• End-to-End Process Transformation: Lead the diagnosis, design, and implementation of process improvements. You will map "As-Is" workflows and eliminate redundancies and maximize output.

• Data-Driven Insights: Analyze operational KPIs and financial metrics to identify trends and "low-hanging fruit." You’ll turn raw data into actionable insights that justify process changes to senior leadership.

• Project Management & Governance: Manage a portfolio of improvement projects (Lean, Six Sigma, or Kaizen). You will ensure projects are delivered on time, within scope, and that the gains are sustained through robust monitoring plans.

• Cross-Functional Collaboration: Act as a consultant to various departments (Operations, Finance, HR, etc.). You’ll lead workshops to understand the frontline reality and align stakeholders on better ways of working.

• Change Management: It’s not just about the process; it’s about the people. You will develop training materials and communication plans to ensure new processes are adopted smoothly and enthusiastically.

• Automation Identification: Work closely with IT and RPA teams to identify processes ripe for automation, ensuring we quality.

Qualifications:

• At least 3 to 5 years of experience in Process Excellence, Continuous Improvement, or Management Consulting.

• Certified: You hold a Lean Six Sigma Green Belt (Black Belt is a plus).

• Analytical: You are proficient in data visualization tools (like Power BI or Tableau) and process mapping software (like Visio, Lucidchart, or Signavio).

• Strategist & Executor: You can think at a high level about business goals but aren't afraid to get into the weeds of a spreadsheet or a workflow diagram.

• Communicator: You can explain complex methodologies to non-technical stakeholders in a way that is compelling and easy to understand.