Prior Authorization Team Lead | Get a 21K Signing Bonus

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Coordinator to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Process Initial or Pre Authorization via Phone or Email

• Communicate with insurance providers for authorization determination

• Process verification of members' benefits

• Review members' clinical records

• Manage cases effectively
Requirements

• At least 1-year BPO experience handling a Healthcare Account

• with 6 months Team lead / Supervisory / SME experience

• Must have experience handling Initial or Pre-Authorization

• Experience handling Claims is a plus

• Proficient in using MS Tools (Word, Excel, Outlook)

• Excellent verbal and written English skills

• Willing to work onsite in Buendia, Makati

• Amenable working night shift
Benefits
What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills
Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives