Principal Technical Program Manager, Industry Software

About this role

About the team

The Industry Software organization builds the B2B SaaS platforms that power Zillow's software and services for real estate professionals, including:
- Home listing, lead delivery, and home shopper lifecycle workflows
- Identity and access: account hierarchies, user identity, team roster/permissions management
- Enterprise integrations: broker rosters, listing feeds, partner data pipelines
- Monetization: purchasing, pricing, billing, entitlements, and internal tooling for sales, support, and operations

We work in tight partnership with Product, Engineering, Design, Data, Marketing, Sales, Customer Support, and Finance to build an integrated, reliable, and scalable B2B ecosystem for our industry customers - and we aim to do it smart, humble, hardworking, and highly collaborative.

About the role

We're seeking a Principal Technical Program Manager to own some of the most complex, strategically important initiatives in Industry Software - multi-team, cross-organizational programs that span multiple product areas, from strategy and scope through execution, launch, and post-launch learning. You'll act as a thought partner to senior and executive leaders, bridge Product, Engineering, and Design to create clarity from ambiguity, and build deep expertise across our domains (monetization, identity and access, enterprise integrations, real estate SaaS and lead delivery) while operating as a strong generalist who ramps up quickly elsewhere.

You'll operate at both strategic and tactical levels: energized by building structure where little exists, balancing technical depth with strong stakeholder management, and setting direction while rolling up your sleeves to get high-quality work done on time.

What You'll Do

• Strategy and planning: Define cross-org initiatives that align with Industry Software and broader Zillow B2B priorities; translate strategy into program charters, success metrics, and multi-release execution plans; shape scope and sequencing with Product, Engineering, and Design leaders.

• Execution and delivery: Own the program lifecycle end to end - planning, dependency mapping, execution, launch, and post-launch follow-through - and drive the operating rhythms (status reviews, dependency checkpoints, release readiness) that keep teams delivering reliably, without subsuming team-level agile ceremonies owned by EMs and PMs.

• Risk and metrics: Identify risks, dependencies, and bottlenecks early; drive mitigation and tradeoff decisions with leadership; use data to measure program health and guide iterative improvement.

• Stakeholder communication: Orchestrate cross-functional collaboration across Engineering, Product, Design, Data, Sales, Marketing, Customer Support, Finance, Legal, and Operations; communicate status, risks, and decisions in a crisp, executive-ready narrative up to VP/SVP level.

• Technical leadership: Build working knowledge of the systems, APIs, and data flows within your program scope; partner with Principal Engineers and architects to shape technical approach; ramp up quickly across domains like monetization, identity and access, enterprise integrations, and real estate SaaS/lead delivery.

• TPM craft: Define and refine planning, risk, and reporting best practices for Industry Software; mentor other TPMs as a force multiplier for program management excellence; use AI-native tools to increase program efficiency and decision speed.

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $182,100.00 - $290,900.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $173,000.00 - $276,400.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 8+ years in Technical Program Management (or equivalent), leading large-scale, multi-team, cross-org programs - including portfolio-level and multi-quarter planning - at mid-size or large companies.

• Significant experience with B2B SaaS products or platforms, ideally serving business customers with complex account, identity, integration, or monetization needs.

• Proven track record owning end-to-end delivery of complex, distributed systems or platforms, with strong technical fluency in modern architectures (microservices, event-driven patterns, data pipelines) and the ability to engage deeply with engineering teams.

• Demonstrated ability to build program structure from the ground up: operating rhythms, governance, and metrics for complex initiatives.

• Exceptional written and verbal communication, including executive-ready narratives, and proven ability to influence without authority across Product, Engineering, Design, and other partners up to senior and executive leadership.

• Comfortable applying data-driven prioritization to trade off scope, quality, cost, and schedule across multiple simultaneous programs in a fast-moving environment.

Preferred Qualifications

• Deep experience in one or more Industry Software domains - identity and access, monetization and billing, enterprise integrations,…