Principal Technical Consultant

About this role

<div class="content-intro"><p>Here at Appian, our values of <strong>Intensity </strong>and <strong>Excellence </strong>define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.</p> <p> </p></div><p>We are seeking a Principal Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, developing APIs to integrate with multiple systems, partnering with Appian Architects and Technical Delivery Managers, and leading/mentoring consultants through fast-paced software implementations. You’ll brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models as a part of transforming how customers run their organization. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.</p> <p> </p> <p><strong>To be successful in this role, you need:</strong></p> <ul> <li> <p>Passion for mentoring/developing others and experience leading teams through post-sale software implementation</p> </li> <li> <p>Ability to work with clients to define business processes and gather functional and technical system requirements</p> </li> <li> <p>Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems</p> </li> <li> <p>History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)</p> </li> <li> <p>Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)</p> </li> <li> <p>Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers is preferred</p> </li> </ul> <p> </p> <p><strong>Basic qualifications:</strong></p> <ul> <li> <p>7+ years of experience with hands-on software development or technical consulting</p> </li> <li> <p>B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree</p> </li> <li> <p>Willingness to travel; 10% or less annually to support customer engagement</p> </li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.</p> <p>In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. </p> <p>Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.</p></div><div class="title">Base Salary Range</div><div class="pay-range"><span>$100,000</span><span class="divider">—</span><span>$225,000 CAD</span></div></div></div><div class="content-conclusion"><p><span style="color: rgb(0, 0, 0);"><strong>Tools and Resources </strong></span></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success…