Principal Program Manager (S&D - Global Ops)

About this role

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

We are hiring for the role of a Program Manager S&D Global Ops with the Search and Discovery org in Seoul, Korea. The right candidate will lead Search Global Operations and support the product org that focuses on building strong data insights & execution platforms for the Search & Discovery team.

You will work on supporting labeling & audit operations on the cutting-edge AI/ML technologies, partnering with operations and tech talent to shape technology offerings that help our customers find the right products at the right time. For each initiative that you drive, you will work directly with Coupang’s Search & Discovery leadership team to define the strategy and then collaborate with cross-functional teams across business operations and tech. You will be responsible for the success of the entire data labeling and operations management for the S&D organization going forward.

Key Responsibilities

Responsibilities will include, but not be limited to, the following:

• Engage directly with internal users to clarify their top problem and identify the root cause.

• Align the vision, strategy and success metrics to help solve the identified problems with help of human data labeling and operations’ teams.

• Create the program execution plan and track progress consistently, considering the necessary trade-offs and optimizing for the best customer experience.

• Identify the resources necessary to solve the Customer problems, onboard them into the cross-functional team, and rally them behind the org’s vision.

• Lead the program metrics implementation to achieve our business goal while meeting a high-quality bar.

• Drive alignment with stakeholders & senior leadership, and provide regular updates on the initiative(s).

Key Experience

• Experience in data-centric operations such as managing data labeling teams building for products leveraging ML/LLMs.

• Experience doing customer research including Usability Testing & Interviews.

• Track record of managing innovative programs for a large technology-first company.

• Track record of using data and quantitative research methodologies for operational excellence.

• Ability to think strategically and at the same time stay on top of tactical execution in an agile environment.

• Not afraid of making decisions and taking calculated risks.

• Experience working with multiple teams across different geographies.

Traits and Competencies

• Data-native and analytical thinker who works well in a global, fast-paced, data-driven, cross-functional, and highly ambiguous entrepreneurial environment.

• Bias for action and willingness to get your hands dirty to get the job.

• Sound business judgment and proven ability to effectively communicate and influence others, including executive level.

• Ability to think strategically and at the same time stay on top of tactical execution demonstrating agility of actions.

Skills and Qualifications

• Bachelor’s degree in Engineering, or equivalent practical experience.

• 8+ years of experience in Program Management.

• Excellent written and verbal communication skills in Korean and English.

Recruitment Process and Others

Recruitment Process

• Application Review - Job Fit Interview - Focus Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

• (Recruiter Note: add in the case of full-time regulars) This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

• (Recruiter Note: add if probation period is applicable, for example in the case of contract position of 3 months or longer) This is a contract position and includes 12 weeks of probation period;…