Principal, Program Manager – Instock Management (Inbound, Vendor Quality & CX)

About this role

<p><strong><span data-contrast="auto">Company Introduction</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p> <p><span data-contrast="auto">Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.<span class="Apple-converted-space"> </span></span> <br> <br><span data-contrast="auto">Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.</span><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p> <p><span data-contrast="auto">We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”  </span><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p> <p><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p> <p><strong><span data-contrast="auto">Role Overview</span></strong><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p> <p>We are hiring Program Managers for our Instock Management team to optimize product quality and customer experience. In this role, you will establish a verification process for T0 (Direct) and T1 (Authorized) vendors and build a Vendor Scorecard to monitor operational defects (Andon cords). You will partner closely with FC, BM, and CS teams to manage SLAs, reduce the aging of defects, and enforce a rigorous block/unblock mechanism for underperforming vendors. This is an excellent opportunity for data-driven operators who excel at cross-functional execution and continuous inbound supply chain improvement.</p> <p><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p> <p><strong><span data-contrast="auto">What You Will Do</span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p> <p data-pm-slice="1 3 []">We are seeking for dynamic, data-driven, and highly strategic<span class="Apple-converted-space"> </span><strong>Program Managers</strong><span class="Apple-converted-space"> </span>to join our<span class="Apple-converted-space"> </span><strong>Instock Management</strong>team. In this role, you will sit at the critical intersection of inbound supply chain health, product quality, and customer experience.</p> <p>You will own the operational framework for managing and auditing our supply base, specifically classifying them into<span class="Apple-converted-space"> </span><strong>$T0$ (Direct Vendors)</strong><span class="Apple-converted-space"> </span>and<span class="Apple-converted-space"> </span><strong>$T1$ (Non-Direct but Authorized Vendors)</strong>. A core focus of this role will be designing and scaling a comprehensive<span class="Apple-converted-space"> </span><strong>Vendor Scorecard</strong><span class="Apple-converted-space"> </span>to track operational and quality defects (<strong>Andon cords</strong>). You will also build and enforce the governance mechanism to block non-compliant vendors from our platform and establish clear pathways for them to be unblocked once corrective actions are met.</p> <p><strong>Key Responsibilities</strong></p> <p>1. Vendor Classification (T0 / T1) & Verification</p> <ul> <li>Setup and manage the operational and verification process for profiling vendors into distinct tiers:</li> <ul> <li><strong>T0</strong>: Direct Vendors (1P/Direct brand relationships).</li> <li><strong>T1</strong>: Non-Direct but Authorized Vendors (Distributors/Authorized resellers).</li> </ul> <li>Ensure that both tiers adhere to strict quality, authenticity, and packaging guidelines before their products enter our inbound supply chain.</li> </ul> <p>2. Vendor Scorecarding & Andon Tracking</p> <ul> <li>Design, build, and maintain a centralized<span class="Apple-converted-space"> </span><strong>Vendor Scorecard</strong><span class="Apple-converted-space"> </span>to track, aggregate, and analyze the…