Principal, Program Management (Logistics Operation Center)

About this role

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

What You Will Do

• Lead end-to-end logistics programs across first-, middle-, and last-mile; define scope, OKRs, and drive execution.

• Manage KR→TW report transition and build unified end-to-end visibility.• Improve PDD and operational performance by removing defects and bottlenecks with LOC, hubs, linehaul, and sortation teams.

• Build dashboards (Tableau/Power BI) and turn insights into actions, owners, and SOP changes.

• Partner with Product, Engineering, Finance, and hubs to solve problems and deliver structured recommendations.

• Run simulations for network, volume, and cut-off changes to guide data-based decisions.

• Identify risks, execute mitigation, and manage communication and change adoption.

• Communicate clearly to all levels with concise narratives on options, risks, and ROI.

Basic Qualifications

• 6+ years in program/project management or analytics-driven operations in logistics, e-commerce, or supply chain.

• Strong SQL and data validation; proficient with Tableau/Power BI. Big data tools and Python are pluses.