Principal Product Manager, US

About this role

Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs. This position is based in our office in Austin, Texas.

🚀 OUR STORY

Partly's mission is to connect the world's parts and we're doing that by building the first global platform for replacement parts, starting with auto parts. Our big vision is to accelerate the world towards a sustainable future where anyone can fix anything.

Founded by ex-Rocket Lab engineers, we utilize cutting-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry. We've more than tripled our team over the last 12 months and expect to double in size again over the coming 12 months. We're a global team spanning both Europe and Australasia.

We provide a scalable digital infrastructure solution to some of the world's largest businesses and the most exciting startups. Partly's solutions are integrated across hundreds of companies globally, providing the backbone for cataloging and managing parts online.

Our investors include Blackbird Ventures (Canva, CultureAmp etc.), Square Peg, Octopus Ventures, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder) and Dylan Field (Figma Co-Founder).

We're continuing to build a world-class team and ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built at Partly, and our values are lived throughout every experience.

Want to learn more about the problems we're solving and the culture we're building at Partly? Hear directly from our team here: https://shorturl.at/iAFUX

🖍️ THIS ROLE

Repairers are the demand engine of the Partly network—and this role owns their entire experience on it.

That experience spans a lot of ground. Today, repairers navigate fragmented tools, manual processes, and disconnected workflows across estimating, procurement, and invoice reconciliation. They're under constant time pressure, often aren't highly technical, and operate within rules defined by the insurers funding the work. The gap between how this works today and how it could work—with Partly as the connective tissue—is exactly what this role exists to close.

As Principal/Staff Product Manager, Repairer Experience, you'll own the end-to-end product experience for repairers across all of Partly's markets: the Repair App, Mobile App, and the integration surfaces that connect Partly to the broader repair ecosystem. More than owning interfaces, you'll be accountable for the total value repairers get from Partly—and for the adoption, engagement, and automation outcomes that prove it.

This is a full-ownership role. You're the single accountable owner for how well Partly works for repairers—from the moment they onboard to the moment a repair order is complete.

The core challenge is progressive automation. Partly's long-term value isn't delivering a better UI for the same manual work—it's eliminating the manual work altogether. Your job is to design the path from today's workflows to AI-powered experiences that automate more over time, earning trust incrementally at every step.

You'll be joining at an inflection point. AI-assisted development and agentic workflows are dramatically compressing product discovery and delivery cycles. The best PMs we know aren't waiting for engineering capacity to test an idea—they build rapid prototypes themselves, deploy them, read the signals, and make decisions within days. We're looking for someone who's already working this way—or actively building toward it.

💻 WHAT YOU'LL OWN

End-to-End Repairer Experience

Own the complete repair workflow across every repairer persona—estimators, parts managers, and accounting teams—and every Partly surface, including the Repair App, Mobile App, and future interfaces.

Key metrics: NPS, time-to-value, time spent per repair order, task completion rate.

Repairer-Side Automation

Define the product strategy for progressively automating estimating, procurement, and reconciliation through AI-powered recommendations, agent-driven actions, and intelligent defaults.

Key metrics: Automation rate by workflow stage, manual touchpoints per order, operational time saved per repair order.

Product-Led Growth

Own onboarding, activation, and ongoing engagement as product design problems. Build incentive systems that encourage repairers to bring their preferred suppliers onto the network.

Key metrics: Activation rate, weekly active repairers, repair orders per active repairer, repairer-driven supplier adoption.

Integration Experience

Own the quality and consistency of Partly's integrations with Body Shop Management Systems, estimating platforms, and other repair shop tools. A poor integration experience is a poor Partly experience.

Key metrics: Integration reliability, cross-system task completion rate, reported repairer friction.

Intelligence, Reporting & Auditability

Own dashboards, operational reporting, and audit trails that help repairers make better decisions and demonstrate compliance to insurers.

Key metrics: Dashboard adoption, audit trail completeness, insurer acceptance rate.

💻 WHAT YOU'LL DO

Own your product, end-to-end

- Define and evolve the product vision, strategy, and roadmap aligned with company priorities.

- Continuously evaluate and improve product-market fit across global markets, from enterprise fleet operators to independent repair shops.

- Own key product and PLG metrics, using them to guide every decision.

- Lead go-to-market alignment, including packaging, positioning, and rollout strategy.

- Serve as the single accountable owner for successes, failures, and everything in between.

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