Principal Infrastructure Engineer- Unified Communications

About this role

Empowered to live. Inspired to work.
Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

How we support you:

• Hybrid model – up to 50% work from home

• Flexible schedules including ample flexibility in the summer months

• Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)

• Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP

• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off

• Learning and development programs

• Mentorship programs

• Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)

• Professional membership/certification reimbursement and more!

Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial visit www.compeer.com/careers.

Where you will work: This position offers a hybrid work option up to 50% remote and is based out of the Bloomington, IL; Sun Prairie, WI; Lakeville, MN; Mankato, MN office locations.

The contributions you will make: This position is an enterprise-level individual contributor and technical leader accountable for the engineering direction, reliability, and modernization of the organization's most complex network and telephony services. The role shapes multi-year technical direction, translates target-state architecture into scalable implementation patterns, leads high-impact cross-enterprise initiatives, and establishes standards for campus, branch, data center, cloud, WAN, wireless, voice, unified communications, carrier services, automation, security, and resilience. Influences leaders, engineers, and strategic vendors to deliver sustainable connectivity and communication capabilities across the enterprise.

A typical day:

• Designs, implements, configures, patches, upgrades, and maintains telephony, unified communications, contact center, voice and video collaboration, messaging, conferencing, cloud communications, and supporting management platforms.

• Designs and leads delivery of complex network transformations, WAN and wireless modernization, cloud-connectivity programs, telephony and unified communications migrations, carrier transitions, automation initiatives, and resilience improvements.

• Establishes reusable enterprise patterns for segmentation, routing, secure connectivity, quality of service, call routing, emergency calling, observability, automation, resiliency, lifecycle management, and operational support.

• Leads resolution of the highest-impact connectivity, performance, voice, carrier, and operational problems; performs deep technical analysis and drives systemic improvements across infrastructure, cloud, security, application, and vendor dependencies.

• Defines network and telephony engineering measures and practices for availability, performance, capacity, call quality, failover, recoverability, security, compliance, supportability, and production readiness.

• Serves as a trusted technical advisor to leaders and strategic vendors; mentors senior engineers; and influences investment, vendor, carrier, sequencing, resilience, and lifecycle decisions through executive-ready recommendations.

The skills and experience we prefer you have:

• Bachelor's degree in computer science, information systems, engineering, cybersecurity, telecommunications, or a related field; or an equivalent combination of education and experience sufficient to perform the essential functions of the job.

• Minimum 10 or more years of progressive experience in unified communications, network engineering, telecommunications, infrastructure engineering, systems administration, or a related field.

• Demonstrated experience implementing and supporting telephony, unified communications, contact center, voice and video collaboration, messaging, conferencing, cloud communications, monitoring, and related enterprise communication technologies.

• Expert-level experience with routing, switching, wireless, WAN, cloud connectivity, network services, telephony, unified communications, carrier services, automation, observability, security, technical governance, and vendor or partner delivery.

• Valid driver's license required.

• Professional or expert level Cisco, Juniper, Aruba, Arista, or comparable network and telecommunications certifications preferred

• Experience with cloud communications, unified communications platforms, contact-center technologies, collaboration services, automation and infrastructure-as-code, and communications observability tools preferred.

• Experience in a regulated financial-services environment or with audit, risk, and control requirements, preferred.

• Experience defining enterprise service-level objectives and indicators, network performance measures, capacity baselines, and availability reporting, preferred.

• Experience leading enterprise-scale wireless, carrier, contact-center, or multi-site network transformation initiatives, preferred.

Knowledge, Skills & Abilities

• Deep expertise in enterprise network and telephony engineering, including routing, switching, wireless, SD-WAN, cloud connectivity, network services, segmentation, voice, call routing, quality of service, unified communications, and carrier services.

• Enterprise-level systems thinking and engineering judgment, with the ability to connect business strategy, architecture, technical dependencies, service outcomes, resilience, risk, and cost.

• Demonstrated…