Principal Consulting Engineer - ServiceNow

About this role

Job Summary
The ServiceNow Principal Consultant engages with clients and internal teams to provide design and engineering activities for ServiceNow projects and solutions. This role is expected to be a thought leader in the areas of technical solutions provided for our customer. The Principal Consultant is also responsible for working with Management to align delivery teams on best practices and upskilling architecture and engineering resources.

What you will do

• Professional services delivery for CDW customers globally on major ServiceNow platforms

• Aggregate oversight of technical solutions across multiple projects to ensure synergy in our approach and broad visibility to the solutions delivery team

• Works closely with other CDW consulting groups for cohesive technical solution approaches focusing on bridging the gap between sales and delivery

• Focuses on technical standardization and opinionated approaches for client solutions

• Assists management with technical growth plans for engineers and architects

• Assists with SOW reviews and approval as needed.

• Assists with technical screening for new candidate interviews

• Lead technical deployment engineering with customers on workload design on major public cloud vendors.

• Provide workshops and training events for customers and industry leaders on emerging technologies in ServiceNow

• Training and Mentoring Engineers and Architects to take on projects

• Providing Engineering Services for ServiceNow, coordinating engagement strategies, and qualifying technical resource augments

• Proficiency in automation tools and technologies relevant to IT operations, such as configuration management tools (e.g., Ansible, Puppet, Chef), continuous integration/continuous deployment (CI/CD) tools (e.g., Jenkins, GitLab CI/CD), infrastructure-as-code (IaC) tools (e.g., Terraform, CloudFormation), and containerization platforms (e.g., Docker, Kubernetes).

• Deep understanding of AI and machine learning algorithms, including supervised learning, unsupervised learning, reinforcement learning, deep learning, and natural language processing (NLP)

• Continuous learning and staying updated with the latest advancements, research papers, and breakthroughs in AI and related fields.

• Oversee team projects to ensure delivery excellence and act as an escalation point.

• Ability to analyze complex systems, workflows, and dependencies to design effective automation solutions that address business needs and requirements.

• Strong knowledge of ServiceNow principles and practices, including continuous integration, continuous delivery, infrastructure as code, and automated testing.

• Experience in implementing ServiceNow workflows and pipelines to automate software development, testing, deployment, and operations processes.

• Performing Billable work at other CDW clients (Consulting Engagements)

• Support Presales architects on large deals to validate consulting estimates as well as provide needed expertise for ServiceNow projects

• Meet Training and certification requirements for selected Vendors.

• Help develop and mature our ServiceNow Solutions practice areas in response to client needs and market demand.

• Travel estimate is 10%

• Internal projects when applicable

What we expect of you

• Bachelor's Degree and 7+ years of ServiceNow experience, including at least 3 years in large enterprise consulting. Or, 10+ years of ServiceNow experience, including at least 3 years in large enterprise consulting

• The candidate should demonstrate leadership and provide expert advice on technical matters and architecture design. They should be a subject matter expert, staying updated with the latest technology trends, and have the ability to develop IT services offerings.

• Proven ability to maintain client relationships as a trusted advisor and mentor engineers for project design and coordination. Excellent communication skills are required, with experience in making technology recommendations.

• History of building constructive relationships at all organizational levels and the ability to research complex technology solutions and present them to clients. Should remain calm and productive in situations of change, ambiguity, and risk.

• Ability to multitask and prioritize in a fast-paced environment is essential. The candidate should anticipate future trends and create strategies that add value.

• Willingness to travel to other CDW locations or client sites.

• A valid U.S. driver’s license is required.

• Demonstrated knowledge of ServiceNow, aware of multi-platform solutions and capabilities

Pay range: $156,000.00 - $225,000.00 depending on experience and skill set
Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview:
Salary ranges may be subject to geographic differentials

CDW is committed to being an AI-fluent organization
We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while…