Principal Analyst, IT - Business Systems Analyst (OTC)

About this role

PURPOSE
The Principal Analyst, IT - Business Systems Analysis serves as the senior functional and technology advisor for the Order-to-Cash capabilities supporting install services, customer billing, rebates, and multifamily contract management. The role leads analysis and solution direction for complex, cross-functional processes spanning all areas of Order to Cash (OTC). Working across business, product, engineering, architecture, finance, implementation partners, and third-party providers, this role translates strategic business needs into scalable process and system solutions. The position establishes standards, resolves complex process and integration issues, influences roadmaps and investment decisions, and guides other analysts while promoting consistent, controlled, and supportable solutions across BFS.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the functional and solution leader for Order-to-Cash (OTC) processes and systems across BFS. Lead enterprise-wide process analysis, solution design, and business transformation initiatives that span multiple functions, systems, and business units. Act as the subject matter expert for OTC business processes, applications, integrations, and technology capabilities. Build strong partnerships with business leaders, stakeholders, product teams, engineering teams, and external partners to drive strategic outcomes. Facilitate complex discovery, design, and decision-making sessions to define business capabilities, requirements, future-state processes, and technology solutions. Translate business strategies and operational needs into scalable process, data, integration, and technology solutions. Evaluate solution alternatives and provide recommendations that balance business value, customer experience, standardization, risk, scalability, supportability, and total cost of ownership. Lead the analysis and resolution of complex business, process, data, integration, and production issues across the OTC landscape. Ensure solution designs address cross-functional dependencies across order management, pricing, contracts, billing, rebates, finance, procurement, transportation, warehouse, installation, and external applications. Establish and promote best practices for business analysis, solution design, documentation, knowledge management, and requirements traceability. Leverage data, operational metrics, and industry trends to identify opportunities, influence strategy, and drive continuous improvement. Develop business cases, investment recommendations, and strategic roadmaps that maximize business value and return on investment. Partner with product and delivery leaders to shape priorities, release strategies, organizational readiness, adoption, and long-term solution roadmaps. Communicate solution strategies, business impacts, risks, trade-offs, and recommendations to executive, business, and technical audiences. Mentor and guide analysts while serving as an escalation point for complex functional, process, and solution challenges.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field; or equivalent combination of education and experience. 10+ years of experience in business systems analysis, solution design, enterprise applications, or business process transformation. Experience supporting Order-to-Cash processes, including order management, contracts, billing, rebates, pricing, installation, or related business functions. Experience with SAP S/4HANA, SAP SD, Project Systems, Vistex, or similar enterprise platforms. Experience leading complex, cross-functional initiatives and designing solutions that support large-scale business processes. Experience translating business needs into requirements, process designs, roadmaps, and technology solutions. Experience working with ERP and other enterprise applications, integrations, and reporting platforms. Strong analytical, problem-solving, communication, and stakeholder management skills. Ability to influence decisions, lead through complexity, and mentor other analysts.
PREFERRED QUALIFICATIONS
Experience with enterprise integrations, APIs, reporting, master data, and workflow solutions. Experience supporting construction, installation services, multifamily, project-based sales, or contract management processes. Relevant certification in Business Analysis, Agile, SAP, Product Management, or Process Improvement
COMPETENCIES
Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively. Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate. Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives. Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations. Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business. Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market. Bias for Action: Takes initiative and identifies…