Primary Support Engineer, SAP BASIS – HANA

About this role

About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.
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We are actively seeking a Primary Support Engineer, SAP S4 BASIS - HANA. The role will report directly to the Regional Manager, APAC South SAP Delivery. The Primary Support Engineer will be based in Japan and may work from a remote office.
Position Summary

The role of the Primary Support Engineer, SAP S4 BASIS - HANA along with PI/PO and open text is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.x, ECC and S4 HANA environments.
Essential Duties & Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology

• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience

• Provide remote-based functional support & training for your specialist SAP modules

• Support client customizations, sharing implementation and best practices advice

• Develop application break fixes for critical product defects

• Create scripts to identify, analyze and correct data issues

• Manage one or more key assigned accounts as a technical/functional advisor

• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity

• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

• Collaborate with team members in a virtual team environment to extend field experience to different client situations

• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities
Other job-related duties and responsibilities may be assigned from time to time.
Education & Certification

• Bachelor Degree in Computer Science or related field or equivalent experience

• SAP certification(s) preferred

Location
Remote - Japan
Experience

• 10+ years relevant SAP experience particularly with Basis, Middleware and Enterprise Portal Administration/2JEE/ABAP (Dual-stack), including System Administration, User Administration, Content Administration

• 5+ years direct support of application end-users in a Corporate environment

• 4+ years of Enterprise Portal (EP5.x, 6.x, 7.x) and NetWeaver development

• 3+ years of SAP WAS 6.2, 6.4, ITS, EP5.x, 6.x, 7.x, NetWeaver, J2EE, Web Dynpro and iView design and development

• Experience in SAP HANA configuration, installation and administration, including HANA dB, HANA Client & HANA Studio

• Experience in SAP Migrations to HANA using latest tools like DMO and SUM

• Experience in HANA Security, HANA SLT Configuration, Suite on HANA and BW on HANA Migrations and HANA System Monitoring

• Working knowledge of multiple databases (Oracle, MSQSL, MaxDB, DB2, HANA etc.)

• Strong knowledge of SAP HANA SPS03/10 including hands on working experience in HANA Modeling

• Hands on experience in using SAP BODS (Business Objects Data Services), SLT and SDA (Smart Data Access) to extract structured/unstructured data from different source systems into HANA

• Working knowledge of Solution Manager and its various ALM processes such as Solution Documentation, Test Management, Change Request Management, Application incident Management, technical operations. Landscape Transformation, Upgrade Management etc.

• Working knowledge of multiple operating systems (AIX, Linux, Windows etc.)

• A track record of successful roles in several SAP implementation or upgrade projects

• Deep working knowledge and understanding of supporting business processes

• Analytical, logical problem resolution skills

• Knowledge of localizations: architecture, implementation and key functionality

• Expertise with SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the application

• Knowledge of maintenance/patching mechanics and SAP architecture

• Knowledge of transport strategy for portal content utilizing CTS+ (Enhanced Change and Transport System) or other SAP transport tools for JAVA-based development including portal content, Dynpro content and KM content

• Demonstrable history solving complex problems across multiple modules

• Proficient in setup of Source System for BW, BEx Web in NW20004s

• Installation, Configuration and Administration of NWDI (NetWeaver Development Infrastructure) and NWDS (NetWeaver Development Studio)

• Excellent knowledge about administering and managing SAP J2EE Web Application Server.

• Excellent knowledge of the tools: J2EE Visual Administration, Configtool,…