Primary Care - Practice Manager

About this role

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

We are opening a newly expanded Primary Care clinic in Portsmouth, New Hampshire and are looking for a Practice Manager to join the team! As a Practice Manager at one of our Advanced Primary Care location, you will play a pivotal role in the day-to-day operational efficiency of the clinic while contributing to its long-term strategic goals. The ideal candidate will possess a strong background in healthcare administration, financial management, and team leadership.

This is the perfect opportunity for someone who is looking for a company where their work is valued and recognized by leadership. If you are skilled in relationship building, are a strong people-manager, and thrive in a fast-paced role where you’re balancing multiple responsibilities at one time, we encourage you to apply!

Your Impact

• Operational Management:

• Oversee and optimize daily clinic operations to ensure efficient and effective patient care.

• Efficiently manage and lead the scheduling operations for the clinic, ensuring optimal utilization of resources and staff to meet patient needs.

• Collaborate with healthcare providers and support staff to maintain a high standard of patient service.

• Enforce clinic policies and procedures to ensure compliance with regulatory standards.

• Act as the point of contact for any patient feedback, working with the Medical Leadership team to address concerns.

• Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost-effective manner.

• Monitor clinic financial performance and coordinate with the finance department to track expenses related to supplies and ensure adherence to the budget.

• Promote responsible stewardship of organizational resources through data-drive decision making and process improvement.

• Team Leadership:

• Recruit, train, supervise, and engage clinic staff, fostering a positive and collaborative and supportive work environment.

• Conduct performance evaluations and provide ongoing feedback to enhance staff development.

• Foster teamwork and effective communication among all clinic team members.

• Strategic Planning:

• Collaborate with the Regional Leadership team to achieve key financial, quality and operational performance metrics that support sustainable clinic growth.

• Support practice initiatives focused on improving patient attribution, access, retention and long-term value-based care performance.

• Analyze market trends and competitive landscape to identify growth opportunities.

• Implement strategies to enhance the clinic's market presence and community engagement.

• Quality Assurance:

• Lead population health initiatives focused on preventive care, chronic disease management, care gap closure and improving quality performance measures.

• Monitor value based care performance metrics and collaborate with providers and clinical teams to improve patient outcomes, patient engagement and overall quality score.

• Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.

• Implement quality improvement initiatives to enhance patient outcomes and satisfaction.

• Communication and Collaboration:

• Partner with your leadership team along with corporate resources to ensure effective communication and goal alignment.

• Partner with providers, care teams and corporate stakeholders to advance population health strategies and achieve organization al quality and financial objectives.

• Partner closely with the Urgent Care Practice Manager to foster a collaborative, one-team culture across our co-located Urgent Care and Advanced Primary Care practices, ensuring seamless operations, strong cross-functional teamwork, and an exceptional patient experience.

Who You Are

• Exceptional people manager and team leader: 1-3 years of demonstrated success in leading, mentoring, and growing teams

• Experience in similar roles: Demonstrated skills in medical practice management, human resources, and data analysis

• Driven and self-motivated: Ability to work independently, possess a level of initiative and enthusiasm to help drive results

• Effective communicator (written and verbal) and cross collaborator: Ability to establish and maintain positive relationships with team members and stakeholders across the organization

• Knowledge of healthcare or adjacent industry: Familiarity with medical billing systems, basic medical coding, and basic medical terminology

• Technically savvy: Experience with Microsoft Office, specifically SharePoint, Word, and Excel

• Availability: Work in clinic Monday through Friday with a rotating on-call for weekends and flexibility to support the opening and closing of clinic regularly

Bonus Qualifications

• Experience as an LPN, RN or Medical Assistant

• Degree in Health Management, Health Administration, Nursing, Business Administration, or related field

• Experience with Value Based Care

• Experience using tools such as Clockwise, ADP, and Envi

Why You'll Love Working With Us

• Collaborative team environment that encourages professional growth

• Urgent care services at no cost to our team members and their families

• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance

• 401k match after one year of service

• Access to our primary care (depending on location)

• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families

• Employer rewards and access to discounts offered on services…