Practice Manager - Sanford & Saco, ME

About this role

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

As a dual Practice Manager at both our Sanford & Saco, Maine urgent care clinics, you will play a pivotal role in the day-to-day operational efficiency of the clinics while contributing to their long-term strategic goals. The ideal candidate will possess a strong background in healthcare administration, financial management, and team leadership.

This is the perfect opportunity for someone who is looking for a company where their work is valued and recognized by leadership. If you are skilled in relationship building, are a strong people-manager, and thrive in a fast-paced role where you’re balancing multiple responsibilities at one time, we encourage you to apply!

Your Impact

• Operational Management: Oversee and optimize daily clinic operations to ensure efficient and effective patient care.

• Efficiently manage and lead the scheduling operations for the clinic, ensuring optimal utilization of resources and staff to meet patient needs.

• Collaborate with healthcare providers and support staff to maintain a high standard of patient service.

• Enforce clinic policies and procedures to ensure compliance with regulatory standards.

• Act as the point of contact for any patient feedback, working with the Medical Leadership team to address concerns.

• Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost-effective manner.

• Coordinate with the finance department to track expenses related to supplies and ensure adherence to the budget.

• Dual Site Management: Provide oversight of staffing, scheduling, inventory, and day-to-day operational workflows across two clinic locations to ensure consistency and efficiency.

• Monitor and analyze performance metrics at each site, proactively identifying gaps, trends, or inefficiencies and implementing actionable solutions to optimize operations.

• Maintain a consistent on-site presence at both locations to support, mentor, and develop team members while reinforcing operational standards and a cohesive culture across clinics.

• Team Leadership: Recruit, train, supervise, and engage clinic staff, fostering a positive and collaborative and supportive work environment.

• Conduct performance evaluations and provide ongoing feedback to enhance staff development.

• Foster teamwork and effective communication among all clinic team members.

• Strategic Planning: Collaborate with the Regional Leadership team (Director of Operations & Medical Director) to contribute to the development and execution of strategic initiatives.

• Analyze market trends and competitive landscape to identify growth opportunities.

• Implement strategies to enhance the clinic's market presence and community engagement.

• Quality Assurance: Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.

• Implement quality improvement initiatives to enhance patient outcomes…