Practice Liaison Manager

About this role

Practice Liaison Manager - Building Crucial Clinical Partnerships

Ready to be the face of innovation to the UK's leading private clinicians?
As our Practice Liaison Manager, you'll nurture and expand our network of 4,500+ medical practitioners following our £4M of total investment. This isn't just relationship management – you'll be the crucial bridge connecting cutting-edge e-prescribing technology with the clinicians who rely on it every day.

Why This Role Exists:
• We've established strong foundations with 4,500+ practitioners and are now scaling rapidly
• Our clinician relationships need dedicated nurturing to maximise adoption and retention
• You'll be the trusted adviser who ensures our technology delivers real value to medical practices

Why This Role Is Exciting:
• Shape the future of private healthcare delivery in the UK
• Build meaningful relationships with leading clinicians across the country
• Drive technology adoption that makes a tangible difference in patient care
• Work across the entire business with real autonomy and impact

Your Mission: You'll foster and deepen relationships with partner clinicians and clinics, ensuring they get maximum value from our revolutionary mPrescribe® app. Beyond maintaining relationships, you'll identify growth opportunities, solve problems, and be the voice of our clients across the organisation.

Key Responsibilities:

• Nurture client relationships through strategic engagement that converts to expanded usage

• Own the client experience from sales handover through their entire journey with us

• Execute our Account Management strategy with a focus on achieving growth targets

• Resolve commercial and operational issues, working closely with our dispensary team

• Present and pitch our e-prescribing solutions to maximise adoption

• Collaborate with marketing to ensure materials resonate with clinical practitioners

• Gather and channel client feedback to drive product improvements

• Represent Pharmacierge at industry conferences and client events
Requirements

About You:

• Proven experience in account management, client relationships, or customer success

• Self-starter who thrives in a dynamic environment with changing priorities

• Confident communicator across phone, digital, and in-person interactions

• Excellent presentation skills with the ability to explain technical solutions clearly

• Experience using CRM software to manage client relationships

• Healthcare sector experience is a plus but not required
Benefits
What do we offer for you?

• Competitive salary of £40,000

• Private healthcare cover

• Company-wide bonus

• Govt approved share option scheme after 1 year

• 28 days holiday (including 8 bank holidays) – increasing with tenure