Portuguese-Speaking Customer Expert - Remote from Greece

About this role

What you will do

• Deliver exceptional customer service.

• Perform troubleshooting.

• Call, collect and analyze customer feedback.

• Escalate cases when necessary and follow up to guarantee customer satisfaction.

• Show empathy and professionalism in every interaction, whether written or verbal.

• Manage customers and support them with a premium experience.

• Collaborate with internal teams to resolve cases quickly and efficiently.

• Consistently meet performance targets and quality standards.

What you will bring

• Excellent Portuguese language skills.

• Very good English communication skills.

• Previous experience in customer service, ideally in a premium or luxury brand.

• Strong interpersonal skills with the ability to handle sensitive cases.

• Good computer literacy.

• Familiarity with CRM systems is a plus.

• Bachelor’s degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)

• Competitive monthly salary (14 salaries per year)

• Health care benefits and numerous other discounts

• Full training by certified instructors

• Professional growth & development opportunities

• Special events as well as community & social responsibility initiatives

• Free online Greek language courses

• State-of-the-art premises, providing a great working environment with relaxing break areas

Originally posted on Himalayas