Portuguese Order Management Specialist - Athens

About this role

On behalf of our client, a leading global organization, we are seeking a detail-oriented and customer-focused Portuguese-Speaking Order Management Specialist to join their international operations team. In this role, you will be responsible for overseeing the end-to-end order processing lifecycle for business accounts, ensuring accurate order execution, timely delivery tracking, and exceptional customer satisfaction.

Responsibilities

• Receive, validate, and process customer orders in the system accurately.

• Monitor order fulfillment pipelines from initial entry through to shipping, customs clearance, and final delivery.

• Coordinate with supply chain, logistics, warehouse, and sales teams to resolve order holds, inventory shortages, or shipping delays.

• Act as the main operational point of contact for Portuguese-speaking business clients regarding order status updates, delivery schedules, and invoicing queries.

• Manage customer returns, order cancellations, claims, and price adjustments in accordance with company guidelines.

• Maintain accurate customer records and master order data within the CRM and ERP systems.

• Support period-end reporting and operational alignment across regional logistics networks.
Requirements

• Native or C1/C2 proficiency in Portuguese with fluent English skills (written and verbal).

• Familiarity with ERP platforms such as SAP, Oracle, or Salesforce CRM for order processing.

• Proficiency in MS Office, particularly MS Excel for tracking order metrics and reports.

• Strong problem-solving, organizational, and multitasking skills with high attention to detail.

• Excellent communication skills for professional client interaction in Portuguese.
Benefits

• Competitive remuneration package.

• Monthly performance bonus.

• Private health insurance.

• Meal voucher.

• Relocation package (flight tickets, temporary accommodation, and local administrative support).

• Ongoing learning & development programs and clear internal career progression pathways.

• Collaborative, multicultural environment within modern office facilities.