POOLING: AU Customer Service Representative

About this role

We're building our talent pool for future Customer Service Representative opportunities! If you have a passion for delivering exceptional customer service and have experience supporting customers through voice or non-voice channels, we'd love to hear from you.
Key Responsibilities
* Respond to customer inquiries via phone, email, chat, or other communication channels.
* Assist customers with product, service, billing, account, and order-related concerns.
* Resolve customer issues efficiently while maintaining professionalism and empathy.
* Accurately document customer interactions using CRM or ticketing systems.
* Process customer requests, transactions, and account updates.
* Escalate complex concerns to the appropriate team when necessary.
* Meet service quality, productivity, and customer satisfaction targets.
* Follow company policies, procedures, and data privacy standards.
* Collaborate with internal teams to ensure timely issue resolution.
Qualifications
* Minimum of 2 years of customer service experience in similar role.
* Excellent English communication skills, both verbal and written.
* Strong customer service, problem-solving, and conflict resolution skills.
* Proficient in using computers and navigating multiple applications simultaneously.
* Experience working with CRM or ticketing systems is an advantage.
* Ability to work in a fast-paced environment while maintaining accuracy and professionalism.

Technical Requirements

• Should have personal and working laptop/ Desktop, and one (1) back up

• Has Noise-cancelling headset (for interview and meetings)

• Back up internet connection (at least 100 mbps)

Benefits:

• 100% remote work setup.

• Work-life balance with Australian business hours; no night shifts

• Competitive compensation paid fortnightly via international payment platforms (e.g., Wise)

Originally posted on Himalayas