PNO Analyst

O tym stanowisku

As Marqeta’s Analyst on the PNO Announcements, Compliance and Enhancements team reporting to the Manager, Payment Network Operations, you will facilitate multiple aspects of the payments network communication lifecycle, including customer and partner reporting, issue management, and communication organization. You’ll be collaborating closely with the Marqeta extended team, including Network and Bank Partnerships, Customer Success, Finance, Product, Compliance, Legal, Technology, etc.

Payment Network Operations (PNO) is a foundational function to ensure that Marqeta is operationally ‘paving the road’ for our Customers through our network partners, including Visa, Mastercard, Discover, American Express and others. Our business model thrives on the infrastructures established by these payment networks, necessitating our team's expertise to foster and deepen these invaluable partnerships and open the door to the payments ecosystem for our customers.

The Payment Network Operations Analyst has working knowledge of payments networks and the payments ecosystem. They are expected to operate in a fast-paced environment, and have a passion for increasing their experience and finding a way to deliver for our customers and stakeholders. The Payment Network Operations Analyst has self-motivation and will have moderate guidance and oversight.

We work Flexible First. This role can be performed in a hybrid work model (Tuesday, Wednesday, Thursday onsite) from our Warsaw office. We’d love for you to join us!

The Impact You’ll Have

The ACE Team ensures Marqeta’s ongoing compliance with card network regulations and prevents potential operational or reputational risks. We help protect Marqeta, our programs, and our issuing bank partners by proactively monitoring and analyzing card network mandates, announcements, and compliance requirements, and working closely with product teams to ensure changes are communicated and executed effectively—helping to avoid potential service disruptions and damage to client trust.

In support of this objective, the Payment Network Operations Analyst for the ACE team will:

• Facilitate the ingestion of announcements published by our card network partners (Visa, Mastercard, Pulse, Discover, Amex, Moneypass, Allpoint)

• Process all communications from the network into Jira for review, enabling the assessment of applicability and filtering out announcements which are definitively not applicable to Marqeta’s business

• Assist with flagging impactful announcements to product managers and relevant stakeholders to ensure Marqeta remains compliant with network regulations and help prevent operational issues for Marqeta, our programs, and our issuing banks.

• Engage with our network partners to ensure complete receipt of all applicable network communications.

• Create and maintain all network communication related Jira Epics

Assist with customer and program waivers & participation opt-out

• Collaborate with other members of the ACE team to submit waiver and participation opt-in/out requests to issuing bank partners and Client Success teams

• Maintain records of waivers & participation opt-outs for Marqeta Customers

• Proactively track waiver expiration dates and ensure renewals are submitted and processed timely.

Grow as a subject matter expert for card network compliance & operational questions

• Manage a queue of inquiries regarding network tools/platforms access in Jira.

• Actively participate in responding to stakeholder inquiries in Slack with a focus on the team channel #ask-pno.

Act as the Administrator for Payment Network Online Portals

• Approve and process requests for access, troubleshooting access issues with stakeholders

• Conduct regular User Access Reviews as required for regulatory compliance

Conduct regular partner reporting

• Pull and deliver program reports for our internal, payment network and bank partners.

Cross-train with PNO BIN and TAM Teams

• Assist with onboarding and offboarding BINs and services for customer programs

• Support payment network initiatives

Who You Are

• Basic knowledge of Visa and/or Mastercard products, services and policies with at least 1-3 years of experience within the payment network industry

• Growing ability to bridge the gap between…