Platform Engineer - (Site Reliability Engineering)

About this role

<div class="content-intro"><h3 class="p1"><span class="s1">Working At Bitso</span></h3> <p class="p1"><span class="s1" style="font-size: 12pt;">We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.</span></p> <p class="p1"><span class="s1" style="font-size: 12pt;">To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.</span></p></div><h3><span style="font-size: 12pt;">Your Purpose </span></h3> <p><span style="font-size: 12pt;">At Bitso, reliability isn’t an afterthought — it’s a competitive advantage. As a Platform Engineer 2 focused on Incident Management, you’ll own the full incident lifecycle: from active response during live incidents, to driving postmortems, building automation, and eliminating the root causes that create toil in the first place. You’ll be the person who asks “how do we make sure this never happens again?” — and then actually builds it. If you thrive under pressure, love automation, and want to make a measurable dent in how a high-scale crypto platform operates, this role was designed for you.</span></p> <h3><span style="font-size: 12pt;">Reports To</span></h3> <p><span style="font-size: 12pt;"><strong>Incident Management Manager</strong></span></p> <h3><span style="font-size: 12pt;">Who You Are </span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven ability to operate confidently in high-pressure incident scenarios, including communicating clearly with senior stakeholders and leadership while a production issue is live</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hands-on experience with Kubernetes — comfortable deploying, debugging, and navigating pod-level issues</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Solid understanding of CI/CD pipelines and modern DevOps practices</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Software development background in any language; ability to read, write, and debug code is essential (Python or Java experience is a plus)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong automation mindset: you identify repetitive toil and your first instinct is to eliminate it, not absorb it</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience building or working with AI agents or LLM-based workflows is highly desirable </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong interpersonal and written communication skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Self-directed learner who doesn’t need a fully defined path to start contributing</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Fintech or crypto industry background is a plus — familiarity with the domain vocabulary accelerates onboarding and incident triage</span></li> </ul> <h3><span style="font-size: 12pt;">What You Will Do </span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own and execute on-call shifts end-to-end: acknowledge pages within SLA, declare incidents, assign roles, maintain comms cadence, and drive to resolution</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build automation that drives the Sev1/Sev2 postmortem workflow — from scheduling and facilitation reminders to action-item assignment, ownership tracking, and due-date enforcement</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Leverage AI to identify patterns across incidents and propose systemic fixes: runbook improvements, alert tuning, platform hardening, and process changes</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build and extend internal automation and tooling, including AI-assisted incident response workflows, to reduce manual toil and accelerate detection and resolution</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Contribute to and improve the observability ecosystem — dashboards, alert configurations, and early-warning signals across Bitso’s platform</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Participate in change and maintenance management processes, applying risk management to reduce deployment-related incidents</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collaborate with engineering squads across the company to surface platform risks and drive preventive actions Keep incident tooling, runbooks, and severity criteria accurate, current, and useful for the broader engineering…