Planning & Operations specialist

Over deze functie

Craftzing is looking for a Planning & Operations Specialist who gets energy from bringing structure, visibility, and operational calm to a fast-moving environment. Someone who does not just execute, but thinks along about how processes can improve and what a team needs to function well.
As a Planning & Operations Specialist, you help keep projects, people, and planning aligned behind the scenes. You work closely with project managers, client leads, delivery teams, finance, and leadership to make sure projects are properly staffed, priorities stay clear, and operational follow-up remains accurate and predictable.
Sounds like you? Then you will probably feel right at home here.
What you'll do
You keep a clear overview of team availability, project demand, and future staffing needs, translating this into practical planning decisions

You oversee and maintain the overall staffing and capacity planning across active and upcoming projects

You work closely with project managers and client leads to proactively identify and resolve planning conflicts, overload situations, and operational bottlenecks

You facilitate recurring planning and operational check-ins, helping teams stay aligned and informed

You support leadership and finance in operational follow-up, revenue forecasting and operational reporting

You act as a connective layer between delivery, sales, and leadership

You bring structure and follow-through to operational topics and help improve ways of working where needed in a pragmatic and lean way

You ensure an efficient sales-to-planning flow, ensuring all stakeholders stay aligned throughout the process

Depending on business needs and your experience, the role can be complemented with responsibilities in project management or product ownership on selected client engagements

You report to the Chief Delivery Officer at Craftzing

Who we're looking for
You have 3+ years of experience in operations, project coordination, delivery support, planning/traffic management, or a similar role within a digital agency or product studio environment

You have experience with billability tracking

You are highly organised and able to maintain overview across multiple projects and stakeholders

You are comfortable working in environments where priorities shift regularly and operational challenges need pragmatic solutions

You have strong communication skills and know how to keep different teams aligned

You are comfortable working with planning data, forecasting, reporting, and operational follow-up

You proactively identify risks and operational issues before they become problems

You enjoy creating structure, clarity, and predictability in complex situations

You take ownership and naturally follow through on operational topics

You are fluent in Dutch and English

Nice to have
You have experience using the Productive project and planning software

You have experience with project financial follow-up, business controlling, and forecasting

You have experience in project management, delivery coordination, or product ownership

You can express yourself professionally in French

Why you'll love working here
You will join a team of people who genuinely care about how they work together and what they build as a result. We create sustainable digital platforms for organizations like Telenet, Digitaal Vlaanderen, itsme®, BNP, Ahold Delhaize, Mediafin, Melexis and TP Vision. But how we get there matters just as much as the outcome.
Together with us, you'll help build an organisation where collaboration, ownership, and pragmatism are valued over unnecessary complexity.
There is trust, autonomy and space to shape your work. What matters most is mindset: going beyond execution and actively thinking along about how people, learning and culture at Craftzing keep getting better. If this resonates, we would love to hear from you.