Pickup Specialist - LAX

About this role

• Coordinate daily pickup schedules and support dispatch operations

• Monitor pickup SLA performance and follow up on delayed or failed pickups

• Communicate with drivers and customers regarding pickup status and operational updates

• Support pickup operations for large-volume and key account customers

• Investigate and resolve pickup-related operational exceptions

• Assist with pickup route optimization and operational efficiency improvements

• Track and maintain pickup operational records and KPI reports

• Support pickup cost tracking and operational data analysis

• Coordinate with warehouse and transportation teams to ensure smooth operational execution

• Assist with peak season operational support and capacity coordination
Requirements

• Bachelor’s degree preferred

• 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred

• Strong communication and coordination skills

• Detail-oriented with strong problem-solving abilities

• Ability to work in a fast-paced operational environment

• Proficiency in Excel and basic operational systems

• Strong organizational and multitasking skills

• Bilingual in Mandarin and English
Benefits

• Specialist: 21-23/hr +1.5OT +Bonus

• 7 PTO days

• 5 Paid Sick Leave Days

• 6 Paid Holidays

• 401K

• Medical insurance, Dental and Vision Insurance, STD/LTD