Personal Injury Case Manager VA

About this role

The VA will serve as a Case Manager, acting as the central coordinator for personal injury files (car accidents, slip and falls).

TASKS:

• Conducting welcome calls and maintaining regular communication regarding recovery

• Facilitating medical treatment, ensuring compliance with doctor recommendations, and monitoring progress

• Interfacing between the lawyer, injured client, medical providers, and insurance adjusters

• Gathering medical records/bills and organizing the "demand package" for settlement
Requirements
QUALIFICATIONS:

• Excellent Communication skills, as they will communicate directly with the firm's clients

• Strong empathy as the firm's clients are injured parties usually from vehicular accidents and some may be seeking settlement due to permanent injury

• Discretion as they must be sure to follow guidelines in what can and CANNOT be communicated with the clients (e.g., they must never promise a huge payout to the clients).

• Persuasiveness as they will remind clients to continue all necessary medical treatment even if the clients "feel fine"

• Strong Time Management skills. The caseload once they are fully active will be 100-150 cases.

MINIMUM SYSTEM REQUIREMENTS:

• PRIMARY SYSTEM

• Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher

• Computer Memory/RAM: 8.00 GB

• Computer Operating System: At least Windows 11 64-bit or macOS Ventura

• Headset: Any USB-type headset with noise-cancelling feature

• Camera: Capable of a clear and crisp video output

• BACK-UP SYSTEM

• OPTION 1 (BACKUP SYSTEM):

• Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher

• Computer Memory/RAM: 8.00 GB

• Computer Operating System: at least Windows 11 64-bit or macOS Ventura

• Headset: Any USB-type headset with noise-cancelling feature (Optional)

• OPTION 2 (POWER SUPPLY - UPS):

• Must be capable of powering your work station for at least 3 hours

• Typically a device with 240Wh or higher will be sufficient

• Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

• PRIMARY INTERNET CONNECTION

• DSL / Fiber Connection - Minimum of 100mb/s contracted

• BACK-UP INTERNET CONNECTION

• Minimum of 20mb/s (Cell)

RECOMMENDED SYSTEM REQUIREMENTS

• PRIMARY SYSTEM

• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher

• Computer Memory/RAM: 16.00 GB

• Computer Operating System: At least Windows 11 64-bit or macOS Tahoe

• Headset: Any USB-type headset with noise-cancelling feature

• Camera: Capable of a clear and crisp video output

• BACK-UP SYSTEM

• OPTION 1 (BACKUP SYSTEM):

• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher

• Computer Memory/RAM: 16.00 GB

• Computer Operating System: At least Windows 11 64-bit or macOS Tahoe

• Headset: Any USB-type headset with noise-cancelling feature

• Camera: Capable of a clear and crisp video output

• OPTION 2 (POWER SUPPLY - UPS):

• Must be capable of powering your work station for at least 3 hours

• Typically a device with 240Wh or higher will be sufficient

• Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

• PRIMARY INTERNET CONNECTION

• DSL / Fiber Connection - Minimum of 500mb/s contracted

• BACK-UP INTERNET CONNECTION

• Minimum of 20mb/s (Cell or wired)
Benefits
RATE AND REWARDS:

• Starting rate is $800 (USD) monthly

• Employment Type: Independent Contractor

• Free Training

• Paid Time Offs

• HMO Coverage

• Optical Rewards

• Performance-Based Increase

• Permanent Work From Home