Performance Manager

About this role

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE: Performance Manager

REPORTS TO: Project Director

LOCATION: Deep East Texas Workforce Development Area

EMPLOYMENT TYPE: Full-Time, Exempt Employee

Career Team is looking to hire a Performance Manager who will conduct regular analyses of workforce activities, evaluate compliance with policies and procedures, implement quality improvement initiatives, and provide technical assistance for performance enhancement. The Performance Manager role is performed under the supervision of the Project Director.

Your Impact on Career Team’s Success:

• Conduct analyses of workforce activities in Work In Texas to assess program performance

• Use statistical sampling, auditing, and observation to evaluate compliance with policies, procedures, and contract requirements

• Implement continuous quality improvement through ongoing reviews and identify areas for enhancement

• Review performance trends and provide technical assistance for areas of non-compliance or low performance

• Assist in conducting quality reviews, prepare reports, and disseminate monitoring documents

• Communicate findings and recommendations effectively to the Project Director, Deputy Director, and leadership team

• Review operational procedures, provide technical assistance, and make recommendations for enhancement

• Update and maintain the document control system, Work In Texas, and other needed systems

• Create and implement a monitoring system to ensure consistency in operational procedures

• Verify performance data and generate weekly performance reports for senior management and the leadership team

• Approach each day and task with a "ZAG" mindset

• Other duties and projects as needed

To Qualify for This Role, You Must Have:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience

• Proven experience in data analysis, statistical analysis, and performance evaluation

• Strong knowledge of federal, state, and local workforce programs and regulations

• Proficiency in data analysis tools and software

• Exceptional attention to detail, analytical skills, and problem-solving abilities

• Excellent communication, presentation, and reporting skills

• Ability to work independently and collaboratively in a fast-paced environment

• Commitment to achieving performance goals and driving continuous improvement

• Willingness to uphold Career Team’s core values and foster a culture of innovation and collaboration

• A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role:

• Master's or MBA degree

• Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners

• Bilingual or multilingual

• Strong multitasking abilities and proactive approach to tasks

• Experience with workforce data systems (Work In Texas) and reporting or business intelligence tools

• Familiarity with TWC performance measures and monitoring standards

Salary: $52,000 - $57,000/yr

Travel: As needed

About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies

• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation

• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program

• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home…